Forum Discussion
Stream Embed not visible (webpart is blank) in iOS on mobile
I embedded a Stream video onto a SharePoint page with a Script Editor webpart, which is working as expected on desktop.
But when I open the page in mobile (Safari on iOS), the embed doesn't appear at all - it's just blank. But if I then go to https://web.microsoftstream.com/ and then come back and refresh the page with the embed, the video appears correctly.
Any ideas as to why this is happening and anything I can do to resolve it? This is intended for the homepage of a company intranet so it's a potentially major issue for the mobile user experience.
- Saili Raje
Microsoft
HI, Thomas Lalor! Sorry that you are experiencing a blank embed. Out of curiosity, what version of IOS are you running? Also are you blocking cross-site tracking in you safari settings? If so, can you try clearing you cookies/safari history, disabling cross-site tracking prevention and then try again?
We are experiencing the same on IE. Stream wp embedded on modern pages no longer displays the video thumbnail, but the sign-in option - which results in an error. Please advise.
Thanks
- Marc Mroz
Edua Heuze - What's the error you are seeing? (Can you post a screenshot?) Your issue sounds like it may be a slightly different than others in this thread. Did the Stream webpart or embed ever work for you in IE on a SPO page? If not it's possible that you are running into trusted site/zone issues.
Can you look at this other thread and try the solution in there:
Hi, Saili Raje, I'm on iOS 11.2.5. I disabled cross-site tracking prevention and cleared cookies and the embed loaded, so that appears to have worked. Is this the only way to get around the issue? When launching the intranet out to the organisation it's probably not going to be feasible to instruct everyone they need to do this..
- Saili Raje
As of now this is the only solution we are aware of, however we are continuing to look for better workarounds and will keep this thread up to date.
- Marc Mroz
Adding Saili Raje from our Stream team to take a look at this one as she is working on the auth flows for embed videos and owns the player we use in Stream.
Well, from my experience the issue you are having is because embedding a video in a SPO page using iFrames does not completely work and I have experienced this myself...that's the reason why we have a Stream WebPart for modern webpages, but unfortunately we don't have it for classic pages... adding Marc Mroz here for visibility on this topic
