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Stream Videos won't play on IE 11
I uploaded some videos last week and this week if we open the videos in IE11 we get the following error:
It looks like there’s a problem.
Please try again or contact support.
(Error co...
I'm so sorry for my severe lack of responses on the forums here. We've been super busy lately and I haven't had the time to respond properly. Sorry!
For this specific issue with playback not working Stream, O365 Video, or Skype Meeting Broadcast on Win7 + IE11, the issue is that Adobe made some changes in Flash v30, that broke the Azure Media Player for AES encrypted playback using ABR.
PROBLEM: The issue only happens in cases where our flash player is needed (IE11+Win7) and when your update to the latest version of Adobe Flash (v30).
We are feverishly trying to find a solution to work around the changes that were made in flash. We've tried many solutions so far but none of them have worked. Each time the fix ends up working some times but not others and we end up with timing or decoding errors. We are also reaching out to Adobe for questions/help as well.
Here are the only known workarounds we've found so far...
- Install Adobe Flash v 29
- Utilize a browser that supports MSE (Edge/Firefox/or chrome)
- Admin can select specific domains to allow the functionality that Flash 30 is blocking
- EnableInsecureByteArrayShareableDomain
- Short Description: Allows Administrators to override the Flash Player 30 and above default behavior of restricting the “shareable” property of the ActionScript ByteArray API class on a per-domain basis
Marc Mroz
Microsoft
MicrosoftSo sorry you all had to experience this issue. We discovered an issue in our latest version of our player that was causing playback issues in IE11 only. As soon as it was discovered we rolled back the build to the pervious known good one.
We are looking into what we can do better in the future to prevent issues like this from happening.
This issue is back using IE 11 and Win7 computers and we have a ticket open with Microsoft. We are a company of 45,000 and launched Stream 2 weeks ago and started getting complaints that IE 11 does not work, we are telling our employees to use Chrome. No issue on IE 11 and Win 10, but that migration will take several years. We tested Stream for several months and spoke with Marc Mroz on several occasions and did not see this issue during our testing. Our consensus is that something changed over the past several weeks on the Stream/Microsoft side. Microsoft needs to up their game with Customer Service and testing before rolling out changes.
Marc Mroz I've had a client report the same problem coming back now. Other than raising a support request what can be done? It happens both in Stream and Office 365 Video.
I'm seeing the same behaviour here (Windows 7, IE 11... but works fine in Google Chrome)... the Microsoft Stream video looks like its ready to play, but the "cycling" (please wait) arrows don't ever stop... so the "play" button never appears.
