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Stream Videos won't play on IE 11
I uploaded some videos last week and this week if we open the videos in IE11 we get the following error:
It looks like there’s a problem.
Please try again or contact support.
(Error co...
I'm so sorry for my severe lack of responses on the forums here. We've been super busy lately and I haven't had the time to respond properly. Sorry!
For this specific issue with playback not working Stream, O365 Video, or Skype Meeting Broadcast on Win7 + IE11, the issue is that Adobe made some changes in Flash v30, that broke the Azure Media Player for AES encrypted playback using ABR.
PROBLEM: The issue only happens in cases where our flash player is needed (IE11+Win7) and when your update to the latest version of Adobe Flash (v30).
We are feverishly trying to find a solution to work around the changes that were made in flash. We've tried many solutions so far but none of them have worked. Each time the fix ends up working some times but not others and we end up with timing or decoding errors. We are also reaching out to Adobe for questions/help as well.
Here are the only known workarounds we've found so far...
- Install Adobe Flash v 29
- Utilize a browser that supports MSE (Edge/Firefox/or chrome)
- Admin can select specific domains to allow the functionality that Flash 30 is blocking
- EnableInsecureByteArrayShareableDomain
- Short Description: Allows Administrators to override the Flash Player 30 and above default behavior of restricting the “shareable” property of the ActionScript ByteArray API class on a per-domain basis
Just checking in to confirm we are experiencing exactly the same Win7 IE11 issue with video playback from stream, and are also having to use Chrome as a work round.
This is irritating and needs sorting.
Same issue here.
As functional as Stream is, I can't even mention it around here again while keeping any credibility. Every time I attempt to use it, even for the simplest of solutions, there is some reason why it won't work and they ultimately have to use another system.
Each time this happens, it confirms in the minds of the already skeptical that this not a "real" platform to be taken seriously undermining all of my efforts engage people with Office 365 (mostly against their better judgement). Directing people to use what they already consider to be a better browser (Chrome), just to get basic functions to work (like playing a video), doesn't do a whole lot to help either. Internet Explorer and Windows are Microsoft products after all...
Hi all - yes, we have this issue too. We can get it working with "EnableInsecureByteArrayShareableDomain=amp.azure.net" applied to that cfg file... but it is very finicky.
That is, it will never work when you access the Stream video embedded in Yammer. But, if you have Stream open already, and then open up that Yammer feed in a new tab (...same browser), then the Yammer Stream video does work. Odd, and it seems as though the embed function wants the video available already to work.
I have contacted Microsoft about this, and they noted if it's a 364 bit OS, then it should work in IE 64 bit, which isn't our default for IE (it's 32). Anyway, just my findings and frustrating testing. I'll post some feedback from MS below in another post....
Status:
Service degradation
User impact:
Users are unable to play videos from Microsoft Stream or Office 365 video when using a specific browser configuration.
Latest message:
Title: Can't play videos from Microsoft Stream or Office 365 Video User Impact: Users are unable to play videos from Microsoft Stream or Office 365 video when using a specific browser configuration. More info: Affected users may circumvent this problem by accessing video content with an alternative operating system (OS) or browser. If the above workaround is not an option for your organization, admins may choose to follow the steps provided by Adobe via the following support article to mitigate the impact: http://blogs.adobe.com/flashplayer/2018/06/fp-spectre.html#sthash.vGXb3Z8s.Z2Ur33Tg.dpbs Current status: We encountered an issue with our initial fix and are continuing to investigate how to resolve it. In parallel, we're continuing to work with our partners at Adobe to produce a solution and gather additional diagnostic data for a long-term fix. In the interim, we encourage affected users to try accessing the content from a different OS or browser version. Scope of impact: This issue is specific to Windows 7 users working on Internet Explorer 11 with Adobe Flash Player version 30 installed. Start time: Tuesday, June 12, 2018, at 8:26 AM UTC Preliminary root cause: A feature was disabled in Adobe Flash Player version 30 that the Azure Media Player depends on, resulting in impact.
