Forum Discussion

Scott Perley's avatar
Scott Perley
Brass Contributor
Nov 20, 2017
Solved

Stream Videos won't play on IE 11

I uploaded some videos last week and this week if we open the videos in IE11 we get the following error:  It looks like there’s a problem. Please try again or contact support. (Error co...
  • Marc Mroz's avatar
    Marc Mroz
    Jul 05, 2018

    I'm so sorry for my severe lack of responses on the forums here. We've been super busy lately and I haven't had the time to respond properly. Sorry!

     

    For this specific issue with playback not working Stream, O365 Video, or Skype Meeting Broadcast on Win7 + IE11, the issue is that Adobe made some changes in Flash v30, that broke the Azure Media Player for AES encrypted playback using ABR.

     

    PROBLEM: The issue only happens in cases where our flash player is needed (IE11+Win7) and when your update to the latest version of Adobe Flash (v30).

     

    We are feverishly trying to find a solution to work around the changes that were made in flash. We've tried many solutions so far but none of them have worked. Each time the fix ends up working some times but not others and we end up with timing or decoding errors. We are also reaching out to Adobe for questions/help as well.

     

    Here are the only known workarounds we've found so far...

    • Install Adobe Flash v 29
    • Utilize a browser that supports MSE (Edge/Firefox/or chrome)
    • Admin can select specific domains to allow the functionality that Flash 30 is blocking
      • EnableInsecureByteArrayShareableDomain
      • Short Description: Allows Administrators to override the Flash Player 30 and above default behavior of restricting the “shareable” property of the ActionScript ByteArray API class on a per-domain basis

     

Dave Burman's avatar
Dave Burman
Copper Contributor
Jul 23, 2018

I am experiencing this issue on Windows 10 + IE11 as well. Videos embedded to our intranet from O365 appear to be in a continual buffer state and never begin playing. 

  • Saili Raje's avatar
    Saili Raje
    Icon for Microsoft rankMicrosoft
    Jul 25, 2018

    Hi there, is it possible you're loading your internal site in IE10 mode rather than edge mode? That would fall back to the flash tech. 

     

    I'd also like to notify you all that Stream has been actively working on a fix for this issue. We are in the process of deploying the fix to all DCs but playback won't work until Adobe fixes a bug in their Flash plugin. We've been working with them and the current timeline for Adobe's release looks to be early August. 

    • Teemu Strand's avatar
      Teemu Strand
      Iron Contributor
      Aug 13, 2018

      Adding myself to the choir of complainers. We see this issue when we embed videos from O365 Video to Yammer. Just released our latest CEO video message and comment box under the video is full of complaints of video not working. Really rewarding.. It is really hard to understand and explain that how can't Microsoft's own platform work seamlessly with their own browser.

      • Saili Raje's avatar
        Saili Raje
        Icon for Microsoft rankMicrosoft
        Aug 15, 2018

        We apologize for the inconvenience. As Marc explained below Office video is in the process of deploying the fix which needs to be used in parallel with the updated version of Flash. The browser takes a dependency on the Adobe plugin and since there was a bug in the plugin that impacted playback we needed to work alongside them and their release cycle. 

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