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Stream Videos won't play on IE 11
I uploaded some videos last week and this week if we open the videos in IE11 we get the following error:
It looks like there’s a problem.
Please try again or contact support.
(Error co...
I'm so sorry for my severe lack of responses on the forums here. We've been super busy lately and I haven't had the time to respond properly. Sorry!
For this specific issue with playback not working Stream, O365 Video, or Skype Meeting Broadcast on Win7 + IE11, the issue is that Adobe made some changes in Flash v30, that broke the Azure Media Player for AES encrypted playback using ABR.
PROBLEM: The issue only happens in cases where our flash player is needed (IE11+Win7) and when your update to the latest version of Adobe Flash (v30).
We are feverishly trying to find a solution to work around the changes that were made in flash. We've tried many solutions so far but none of them have worked. Each time the fix ends up working some times but not others and we end up with timing or decoding errors. We are also reaching out to Adobe for questions/help as well.
Here are the only known workarounds we've found so far...
- Install Adobe Flash v 29
- Utilize a browser that supports MSE (Edge/Firefox/or chrome)
- Admin can select specific domains to allow the functionality that Flash 30 is blocking
- EnableInsecureByteArrayShareableDomain
- Short Description: Allows Administrators to override the Flash Player 30 and above default behavior of restricting the “shareable” property of the ActionScript ByteArray API class on a per-domain basis
We are still unable to use IE11 with Win10 machines (using Flash v31). In fact, nothing comes up, just a white space where the videos should be.
Hi, Russell Kirby.
May not be a similar issue from the original post but make sure to check the IE Trusted sites settings in following tip if you're embedding Stream within a SharePoint page.
Thanks Fred Y. We tried this, but it still did not work for us.
Us too. This is stopping us from launching stream as we're not currently in a position to tell all our users to use a different browser in order to experience stream embed.
- Saili Raje
Microsoft
Chris what exact flash version are you using?
I can DM you to get more details.
Also Russel if this is on a SharePoint site, do you have your page set to IE 10 mode?
