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thema1365's avatar
thema1365
Copper Contributor
Sep 07, 2022

Message cards not showig on IPhone

Hi,

 

Since version 4.15.1 was rolled out to iPhone users message card are not shown. The cards shows as expected on desktop and android. They are running iOS 15.6.1. The cards are sent via webhooks and even a simple card like below is not working. What can that possibly be?

 

//Oscar

 

 

{
  '@context': 'https: //schema.org/extensions',
  '@type': 'MessageCard',
  'themeColor': 'ffda3e',
  'title': 'Test',
  'summary': 'Test',
  'sections': [
        {
      'startGroup': true,
      'facts': [
                {
          'name': 'Fact 1',
          'value': 'Yehaa',
                },
                {
          'name': 'Fact 2',
          'value': 'Do it',
                },
            ],
        },
        {
      'text': '## Test heading',
        },
    ],
}

 

 

 

Not working on iPhone:

Not showing on IPhone

 

 

 

 

 

 

 

 

 

 

 

 

 

 


Works on android and desktop:

 

    • Sayali-MSFT's avatar
      Sayali-MSFT
      Icon for Microsoft rankMicrosoft
      Sorry for the delay. Engineering team working on this issue. Currently we don’t have ETA or Update on this thread.
      We will update this thread once the bug is fixed.
      • jaredbrogan's avatar
        jaredbrogan
        Copper Contributor

        Sayali-MSFT I'm also seeing this, but in the opposite manner to the original post. The Teams desktop and web clients do not display correctly, whereas the iOS app does. It will only render partially, ie. the subject/header, the first line of text in the body, and the buttons. Other users are able to see them completely, but not everyone. This is impacting previously generated messages as well.

    • peterthomson's avatar
      peterthomson
      Copper Contributor
      A recent update (about a week ago) resolved the blank cards. But overnight today they’ve re-appeared.
  • thema1365 - We have raised bug for the same and concerned team is looking into it. We will inform you once we get any update.
    • peterthomson's avatar
      peterthomson
      Copper Contributor
      We are having this issue as well. Even sending the example code cards still results in blank card contents. Weirdly, the message / card preview seems to render the first few words of the message.

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