Forum Discussion
thema1365
Sep 07, 2022Copper Contributor
Message cards not showig on IPhone
Hi,
Since version 4.15.1 was rolled out to iPhone users message card are not shown. The cards shows as expected on desktop and android. They are running iOS 15.6.1. The cards are sent via webhooks and even a simple card like below is not working. What can that possibly be?
//Oscar
{
'@context': 'https: //schema.org/extensions',
'@type': 'MessageCard',
'themeColor': 'ffda3e',
'title': 'Test',
'summary': 'Test',
'sections': [
{
'startGroup': true,
'facts': [
{
'name': 'Fact 1',
'value': 'Yehaa',
},
{
'name': 'Fact 2',
'value': 'Do it',
},
],
},
{
'text': '## Test heading',
},
],
}
Not working on iPhone:
Not showing on IPhone
Works on android and desktop:
- DaleNeimeierCopper ContributorThe issue was fixed temporarily and has re-appeared.
- Sayali-MSFT
Microsoft
Sorry for the delay. Engineering team working on this issue. Currently we don’t have ETA or Update on this thread.
We will update this thread once the bug is fixed.- jaredbroganCopper Contributor
Sayali-MSFT I'm also seeing this, but in the opposite manner to the original post. The Teams desktop and web clients do not display correctly, whereas the iOS app does. It will only render partially, ie. the subject/header, the first line of text in the body, and the buttons. Other users are able to see them completely, but not everyone. This is impacting previously generated messages as well.
- JacobRastadCopper ContributorWe’re having the same issue as well.
- peterthomsonCopper ContributorA recent update (about a week ago) resolved the blank cards. But overnight today they’ve re-appeared.
- Sayali-MSFT
Microsoft
thema1365 - We have raised bug for the same and concerned team is looking into it. We will inform you once we get any update.- Riccardo_ToniCopper ContributorSayali-MSFT Do you have any updates to share on this issue? My organization is also affected by this issue.
- peterthomsonCopper ContributorWe are having this issue as well. Even sending the example code cards still results in blank card contents. Weirdly, the message / card preview seems to render the first few words of the message.
- Sayali-MSFT
Microsoft
thema1365 -Thanks for reporting your issue.
We will investigation this issue and get back to you.