Forum Discussion
Sync Problems
We are seeing all sorts of sync issues, between mobile, web and Outlook. Even if I open To-Do from exact same accounts but different browsers, the Lists are totally different. Anyone else seeing this?
Same account, different browsers, lists not in sync
Notes section does not update if you add more lines to it. If you switch to another task and come back, the new line disappears
- Timo Yates
Microsoft
SDarshak are these empty lines, a.k.a. line breaks?
Timo Yates I have not exactly checked if the text that I append to the already existing text in notes gets converted to line breaks but all I know is that My newly appended text disappears
- Task1.Notes >
abc
- Task1.Notes >
abc
<Newly added text>
- Switch to another task and come back to Task 1
- Task1.Notes >
abc
- You are killing me. To do does not sync consistently. I need this to work for my job and my personal business. I am missing deadlines and pissing off my family when I miss to dos. Not a joke. This has to be fixed.
I'm having this problem since I started using the app in 2018. I use Microsoft To-Do app on my MacBook and iPhone and MacMini at work and experience this problem all the time. Sometimes restarting the app helps, sometimes doesn't. Manual syncing in the Preferences doesn't usually help.
escupham I am having this problem with the latest version of To-Do on an Android 8 device. Removing the account and then adding it back again will trigger a sync to occur but thereafter it is the "Unable to Sync" message with the orange button.
- Keturah Cummings
Hi Chris_Infinity would you mind getting in touch directly from the in-app chat (Settings > Get support > tap the chat icon)? Then we'll be able to take a closer look, thanks!
I also had issues syncing between iPhone app and Outlook 365 desktop. For me, the solution was in the help articles in the app.
Had to make an @outlook.com account and add it to my outlook. Worked perfectly after that. go to the get support section in the settings and click why isn't my account syncing with Outlook 2016 on Windows?
Paige
I just fixed mine by deleting the app from my phone and reinstalling it. It now matches the list on my computer.
- Yes me too. Web is nothing like Android. Something broken?
Also having sync issues this week on all of my devices. I am getting Unable to Sync on my mobile device, work computer, home computer. This has been going on for 2-3 days. Have tried logging off and back on, restarting device, etc. None of my devices are in sync. Microsoft help!
- Marcel Käding
mhermsen Apologies for the troubles! Can you please send us a message inside the mobile app under Get Support > Contact Us? This will help us troubleshoot the problem.
- All set! Ticket has been opened. Thanks.
I've had on and off problems with To-Do since I started using it in late 2017. Back then it was just delayed syncs mainly. Closing the app, restarting it; or finding a newly released update usually gave it the nudge it needed. In 2018, To-Do operated pretty well. Again, minor issues but nothing a restart or update didn't fix.
Now, towards the tail end of 2018 and so far 2019, this app has been a disaster for me. Not the same problems in 2017 though. Back then, it was missing items. Now, everything shows up. This time, it's time-stamping and reoccurring tasks. Far too often, I'll mark a task complete on the Windows 10 app, shut down my computer, pick up my iPhone the next morning, and see the tasks I marked as complete the previous night marked in red and incomplete from the previous day. I would then, before leaving for work, boot up my computer, start To-Do, and those tasks would be marked in red and incomplete. It's as if the updates from the Windows 10 app didn't reach To-Do.
Sometimes when the apps are sitting idle for awhile, and after I've made adjustments or marked tasks as complete on Windows, I'd open iOS To-Do to see both apps stall for second and then the completed tasks revert right in front of me on Windows 10. Literally undoing completed tasks.
The worst incident was earlier this year when I decided to on-board my credentials into the Outlook desktop client. Starting up Outlook and signing in, I was bombarded with a storm of Reminders. That undid EVER. SINGLE. TASK. EVER in To-Do. I had hundreds of tasks reverting, come flooding in. I ripped my credentials out of Outlook and haven't signed back in since. Too scared.
Next, I contacted Windows Support which focused support mainly on the Windows 10 app. Going through basic troubleshooting steps, they had me do (including but not limited to):
- Check for updates
- Signing out/signing in
- Deleting/uninstalling
- Adjust Network Firewall settings
- Send them details through the Windows 10 Feedback Hub app at their request
When those didn't pan out, it went to:
- Migrating to a new profile on Windows
- Clean Windows install!
Eventually Window Support threw the Terms/Conditions at me, cited whatever paragraph they had to and called it a day.
Next, I went to the iOS in-app Support window. Again, they had me do the basic sign-out/sign-in, confirm updates, delete/reinstall; the whole shabang. Next, at their request, I started feeding them Session IDs when I had issues. Getting replies, it was always, "Yes, we see there was a synchronization issue..." Never any progression forward on how to prevent this or a fix, only ever an acknowledgment that it didn't work.
Now, I'm doing my own trial and error. I've deleted the Windows 10 app and I'm using the web browser when at my computer and the iOS app away from my computer. Doing this for two weeks or so, it shows promise. I've had one minor issue but there was also an internet disconnect on my PC when it happened, so I'm not counting that. In a month or so, I'm going to get rid of the iOS app and use the browser on both devices. Then, use the browser on iPhone and Windows 10 app on the PC. That should help me determine where the fault in communication is happening.
I'm sorry that this was so long. I've just been struggling with this app for a year and a half. I've exhausted most avenues and I'm just looking for anything or anybody that can help me. For all my complaints with this app, I genuinely do like this app, when it works. But having an app which can't handle basic time-stamping or synchronization; undoing work...goes against the fundamental purpose of this app.
I totally feel for you. I have never been able to get Microsoft todo to synch with Outlook (using an Outlook.com task). I have been struggling with getting tasks/to do to work for weeks.
Task created in To do show in Outlook but not vic versa. I've had support reps reinstall Outlook profiles. I just sent a support request to the Microsoft To Do's team (I just figured how!) but suspect I'll have to go with a solution called Todolist that gives me Microsoft To do like functionality but through Google Tasks. This is a paid app though. From what I've read, it works though. That is if I can export my tasks to a .csv file I'll need to import into Todolist. The Outlook app keeps crashing when I try to export tasks to .csv. Make you kind of wonder when so many apps don't work right - even ones you pay for (like full licenses of Office).
HI sync still do not work with android phones, i have to open app in order to force a sync. It has been a problem for nearly 2 years now - still no solution. I tested this on 3 different phones, samsung galaxy s9+ (android 9), oneplus 5t (android 9), huawei nova (android 6). It does not work on any of these. App disabled battery saving.
Any progress and others reporting this ?
Im surprised that after 2 years it still dont work
Nolan
escuphamThis reply is a long while after your post, we have just started to experience exactly the same thing - across browsers, and devices (In the apps). Been absolutely great until this.
I am wondering if introduction of flagged emails to To-Do has cause unexpected issues? ( I 100% back flagged emails in the app - very much needed)
This new (for us) issue is a big problem for us - I hope you got yours resolved by now? We cannot afford to wait 1 or 2 weeks let alone 12months.... help!
- Polly Davidson
SPRex Can you get in touch with our support team in-app—then they can take a look at why you're getting these sync issues.
Polly DavidsonThanks Polly for the response.
It seems to be sorting itself out slowly.
Flagged emails are running again, and synching between devices is going again - albiet trickery because we have some mix up's and doubles from this period and some cleaning up to do.
Let see if it comes totally good over next week or so.
