Forum Discussion
Employment Verifcation Failed after name change
Hi all, My business was a verified Microsoft partner and we made the decision to change the business name and domains, to reflect this change I updated our legal info in the partner centre and si...
JillArmour
Community Manager
Community ManagerBlairCFuzedit I'm sorry to hear of your troubles here. Also connecting this response to your other post on this same issue. 🙂
You mentioned that you updated your legal info in partner center correct? Make sure it matches your registered domain paperwork EXACTLY. That could be the reason you are being rejected?
Here is a post with some resource links you can read though to make sure everything else you are submitting is correct. Hopefully you can get through this process quickly. I know the support team is doing the best they can with the large amount of tickets they have currently. It could take some time to hear back from them.
Hang in there! - jill
Hi Jill,
I'm just wondering what the average time is to hear from someone on the support team, as so far I'm getting the same automatic message after about 9 days of no response.
I'm just looking for the best way to actually speak to someone to get this resolved as the case has now been open for almost 3 weeks and still no contact.
Thanks
I'm just wondering what the average time is to hear from someone on the support team, as so far I'm getting the same automatic message after about 9 days of no response.
I'm just looking for the best way to actually speak to someone to get this resolved as the case has now been open for almost 3 weeks and still no contact.
Thanks
- JillArmour
BlairCFuzedit it can take a few weeks but it depends on how many cases they have in the queue. I hope you hear from them quickly! Keep us posted. If you don't hear back please let us know.
Good luck!
- Hi Jill,
That's been another month and still no update from them.
Just a message to say it has been passed to a different team. but that's now over 2 months of no real update.
Is there anything else I can do?- JillArmour
BlairCFuzedit omg that's awful!! I'm sorry to hear this. The only thing to do is wait and hope they can resolve your issue soon. Sorry for the I don't have better news, that team seems to be a bit underwater right now with all the cases they have. Hang in there!!!
