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Alignment Tool stuck "In Progress" since June
The status of the Alignment Tool has been "In Progress" since June for one of my tenants. I have no idea why - we have no data of value in the original Yammer, but now we are considering trying out Viva Engage and can't seem to create *any* external communities and I suspect it has to do with being stuck in this state. I've reached out to technical support, provided detailed descriptions, screen shots, videos of what we're doing, and the error results, as well as Fiddler traces etc. The "Upgrade" reports are all visible, and mostly empty.
Can anyone suggest what we could be doing to get this alignment tool "unstuck"? At this point we're willing to wipe the entire thing clean and start from scratch.
Thanks!
- I'd contact Microsoft Support
- BrianLyttle
Microsoft
As Kevin stated, please open a support case for assistance with any technical problems like this. Admins need to open a case by following the steps at https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support.
Until you are fully in native mode, you can't invite Entra B2B guests to communities. The first stage of native mode will also have disabled creation of legacy external communities because these are no longer supported by native mode. Legacy external communities were a distinct community type that doesn't map to Entra so any existing ones get converted to regular communities which will support B2B guests when the native mode migration completes.
Sometimes external "communities" is used as a synonym for external "networks". If you don't have external network creation available, then you should contact support about that too as the option may need to be enabled for your tenant based on a security change.- Thanks, but as I mentioned in my original post, we had already opened a support case, so I'm not sure why that is being suggested, or why the suggestion from KevinCrossman is assigned a "best response" by AllisonMichels.
The case has since been escalated. If we find any resolution or I will post back here.- AllisonMichelsYes - I circulated this post internally so we can help! SO thanks for the update! Keep us posted as you progress
- I'd contact Microsoft Support
