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moimart's avatar
moimart
Brass Contributor
Oct 18, 2021

Crash when trying to "add an app" in "Wheel" (Surface Dial) settings

As the title says, I get a 100% reproducible crash of the whole settings app when trying to "add an app" in "Wheel" (Surface Dial) settings 

 

Configuration
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    • Bofga's avatar
      Bofga
      Copper Contributor
      Jun 28, 2022

      DeepStuff At long last!! Thanks for letting us know. Hopefully it will work as expected from here on in.

  • om500's avatar
    om500
    Copper Contributor
    Dec 28, 2021
    same thing with my brand new surface laptop studio. very frustrated.
    crash when trying to "add an app"
  • SoniaCuff's avatar
    SoniaCuff
    Icon for Microsoft rankMicrosoft
    Dec 22, 2021
    This has been reported as a bug, but the following workaround should help:

    Open Settings and browse to Network & Internet, then Advanced network settings, then Data Usage.
    From the Data usage screen, type "wheel" and choose Wheel settings in the Find a setting box (under your profile pic).
    Wheel settings should now be stable for this session.
    If you exit the settings app, you need to repeat these steps, even if you haven't rebooted.

    Hope this helps until a fix is rolled out.
    • JapMeatStick's avatar
      JapMeatStick
      Copper Contributor
      Apr 24, 2022
      It’s not working now. I can get apps to populate which is better than before but it crashed once I click on sketchbook pro. Any further assistance would be great. I can’t believe this is still happening 6 months later haha.
    • KevinLDFW's avatar
      KevinLDFW
      Copper Contributor
      Apr 10, 2022

      Oh, so close. It was stable for a second ... actually got to the point of adding the app, but then it bombed out again. Thanks for the suggestion, SoniaCuff , but the wheel is still a fancy volume control at this point. Boo, Microsoft.

  • davegotfayded's avatar
    davegotfayded
    Copper Contributor
    Dec 20, 2021
    Same issue here, I can't even get into the wheel settings, let alone try to add an app. Basically just bricked the wheel.
  • Vertigo_Systems's avatar
    Vertigo_Systems
    Copper Contributor
    Dec 19, 2021

    moimart everyone should "like" the OP's original post, since it's the only way it has a chance of getting this moved up the ranks and have a shadow of a chance of getting MS to notice this report.

  • DeepStuff's avatar
    DeepStuff
    Copper Contributor
    Dec 14, 2021
    Two months and this is still an issue, very frustrating!
  • LouisHerber's avatar
    LouisHerber
    Copper Contributor
    Dec 09, 2021

    Exact same thing happening here. Surface Dial, Windows 11, trying to add an app makes the configuration page to crash. Would live to see this fixed.

  • xiberok673's avatar
    xiberok673
    Copper Contributor
    Nov 27, 2021

    moimart I'm getting exactly the same thing. New Microsoft Surface Laptop Studio with Surface dial. Fundamentally is a costly volume handle. Can't observe anything for help to address the issue.

  • NairPlanet's avatar
    NairPlanet
    Copper Contributor
    Nov 27, 2021

    +1 for the same issue.

    Upgraded to Win11, and when clicking on "Wheel" in Settings-->Bluetooth & devices, the app crashes.

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