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How can I email or call support for a direct (onmicrosoft.com) subscription?
I lost our Microsoft Authenticator factor for the admin account of our self-service Windows 365 subscription that's directly with Microsoft (onmicrosoft.com), and there aren't any other ways to sign ...
Hi tightrope,
Here you can find the Global Customer Service phone numbers:
https://support.microsoft.com/en-gb/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2
Possible Microsoft support will ask you to add a TXT-record to your public DNS zone so they can verify your ownership of the tenant.
I would also advise these best practices:
- Always configure a break-glass account
(https://learn.microsoft.com/en-us/azure/active-directory/roles/security-emergency-access)
- Always add an alternate emailadress for recovery purposes
tightrope same problem bro, did you find a solution.
Yes, I called Microsoft as described in the "best response".
tightrope i tried calling but they did not respond to my calls i don't know what to do.
- If Microsoft won't provide you with free support, you can try purchasing a business support incident at https://support.serviceshub.microsoft.com/supportforbusiness
You can also try one of their social media teams; e.g. on https://x.com/MicrosoftHelps
