Forum Discussion
Microsoft_User_1-21-24
Jan 22, 2024Copper Contributor
New Windows Update now asks for Pin to log into account.
New windows update now prompts me to use a challenge phrase and pin to log into my account. But I never set up a challenge phrase nor a pin. I can not log into my computer now.
JavierMT
Jan 22, 2024Copper Contributor
You may try any these options:
Attempt to Use Your Regular Password:
- First, try entering your regular password in case the system is still accepting it despite the additional prompt. Sometimes, the password prompt may not be clear, and your regular password might still work.
Check for Keyboard Language and Layout:
- Ensure that the keyboard language and layout match the settings you used when creating your password. Sometimes, incorrect settings can cause issues.
Restart Your Computer:
- Try restarting your computer. This might resolve temporary glitches or issues with the login process.
Try Safe Mode:
- Boot your computer into Safe Mode. In Safe Mode, Windows may use a default set of drivers and settings. If you can log in successfully in Safe Mode, it might indicate a driver or software issue causing the problem.
Use Another Sign-in Option:
- On the login screen, check if there's an option to sign in using another method, such as using a Microsoft account password if you normally use a PIN.
Reset Microsoft Account Password:
- If your Windows account is linked to a Microsoft account, you can try resetting your Microsoft account password. Visit the Microsoft password reset page on a separate device, follow the instructions, and then try the new password on the computer to log in.
Check for Recent Updates or Changes:
- If the issue started after a recent Windows update, you might consider rolling back the update or using System Restore to revert to a previous state.
Windows Recovery Options:
- If none of the above steps work, you may need to use Windows recovery options. Boot from a Windows installation media or recovery drive, and choose options like "Troubleshoot" > "Advanced options" > "Startup Repair", "Reset this PC" or "System Restore" to revert to a previous state
- You may also try to do a fresh Windows installation using a Windows Installation Media on the same partition where Windows is currently installed. All your files and apps will be moved to a folder called "Windows.old" in your C: drive. Please becareful not to format/delete your current Windows partition, because if you do, you will lose all your information.
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Cilya
Feb 25, 2025Copper Contributor
I've tried all of these except the last one and I'm kind of scared to do that I have zero other options on my screen I'm at the A1 b2c3 because I've tried so many times on my own to fix it and I get almost to the end and it says sorry can't help you try again later