Forum Discussion
Martinik
Nov 28, 2021Copper Contributor
Server Manager problem: Online - Data retrieval failures occurred
Hello, I'm using Windows Server 2022 and I have this problem: data retrieval on Server Manager. Is there a fix for this issue? Obs: - this is a test lab - all servers are domain members - I'm c...
- Dec 27, 2024
DG00 I am sorry to hear this. I had a fair number of our customers affected.
For me it is gone when WS 2022 (target OS you want to manage remotely) is patched.
The only situation where I still see the issue is the WS 2025 DC created by mslab, when added to a remote Server Manager. Doesn't matter the remote OS or LCU.
I have reported everything with SR 2411120050002891. Including videos and repro steps.
As you are still affected, please open a business support case and refer to the SR number above in the case description.
I see no other way to get yours addressed.
Could you please try the following and report back:
- spin up a VM with WS 2022 latest ISO + LCU 10-2024 or newer (alternatively WS 2025, when licensed)
- Join OS to the same network and domain of the cluster
- Add your cluster / nodes to Server Manager on this VM
- Does this change anything?
- Have you tried any of the many workarounds on the cluster or is it in default state?
DogmanDave
Jun 12, 2023Copper Contributor
I rebuilt a 3-node cluster with Server 2022 Data Canter over a dozen times, I even rebuilt the DC on each occasion to reduce the chance of left over or invalid settings in the metadata. Every time, I was able to get a perfect cluster with no errors or warnings on the cluster diagnostic tests however as soon as the first server rebooted after creating the cluster, these errors started on all nodes and they even applied to the local server, ie. server1 couldn’t access its own logs according to the warnings. Even leaving the systems for 24 hours in case the errors went away had no effect.
I am not sure if ignoring these warnings would have any long-term effect on the running of the system, I couldn’t find anything online about the repercussions of doing this and I didn’t want to take a chance since this will be a production environment hosting my customers VMs and data.
The final straw was that I changed from using Server 2022 to Server 2019 Datacentre (just as a test), leaving everything else identical down to the server names, procedures I used and the order in which I performed them, the passwords and user accounts, everything identical other than the version of Server I installed and I didn’t get ANY of these data retrieval warnings, everything worked perfectly first go. I can only assume that there is a major bug in Server 2022 or at least a bug that happens when using my combination of hardware, all desktop 12th gen i9-12900K CPU, 128GB DDR4, and Z690 motherboards. and Dell / Intel dual copper 10GB ethernet adapters, 4 x 9tb HDDs, 3 x 2TB NVMe SSDs and OS drive on each server node and a smart 10GB switch and brand new cat7 cables.
I made sure to install all available updates and drivers at each stage of the setup on each node, made sure the hardware and software was exactly the same on all nodes, I followed all the various online suggestions like changing registry keys, changing permissions on the winevt folder and winevt\data folder, wiping the logs and starting fresh, giving all cluster nodes and objects permissions as domain, local and enterprise admins, and nothing worked for me. I did come across a few "fixes" online that simply supressed the warnings but none of them actually fixed the cause of the warnings. I can only assume the warnings are correct and there were issues with accessing logs so supressing the warning messages was not a proper solution since the problem isn’t fixed, its just hidden from view.
My advice to anyone who can, is to change to Server 2019 if you aren’t able to get things working with 2022 - perhaps MS will create a patch to fix this problem but as of writing this, June 12 2023, I found it impossible to setup a stable working cluster on server 2022 despite over a dozen tries, each time with a completely clean slate, wiped drives and fresh DC.
- Karl-WEOct 03, 2023MVPWindows Server 2022 clusters are stable, it's a cosmetic issue in Server Manager. Everything else runs fine in production and issues otherwise are not related to this.
- JacobFlintJun 20, 2023Copper ContributorI'm finding the same, I had a cluster working with a working Cluster Shared Volume too and now it wont work, currently feel like I'm sat with 30k's of dead server, I cant migrate my production environment into!
- Makoto_MATJul 25, 2023Copper Contributor
Hello, My customer run a Windows2019 Std server as WSFC cluster.
I have exactly same problem since last April.
I tried some modification .... and finally get resolved.The cause of issue was "WSMAN", Windows Remote Management service.
I followed an instruction here :
> https://www.checkyourlogs.net/fixed-s2d-cluster-data-retrieval-failures-occurred-error/
Run Powershell as Administrator
Command :
Get-WSManInstance -ResourceURI winrm/config
Set-WSManInstance -ResourceURI winrm/config -ValueSet @{MaxEnvelopeSizekb = “700”}Then the Server Manager shows only "Online" .... !
Hope everybody to get to the same happy-end. Makoto