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Martinik's avatar
Martinik
Copper Contributor
Nov 28, 2021
Solved

Server Manager problem: Online - Data retrieval failures occurred

Hello, I'm using Windows Server 2022 and I have this problem: data retrieval on Server Manager. Is there a fix for this issue? Obs: - this is a test lab - all servers are domain members - I'm c...
server manager
Windows Server 2022
  • Karl-WE's avatar
    Karl-WE
    Dec 27, 2024

    DG00 I am sorry to hear this. I had a fair number of our customers affected.

    For me it is gone when WS 2022 (target OS you want to manage remotely) is patched. 

    The only situation where I still see the issue is the WS 2025 DC created by mslab, when added to a remote Server Manager. Doesn't matter the remote OS or LCU. 

     

    I have reported everything with SR 2411120050002891. Including videos and repro steps. 

    As you are still affected, please open a business support case and refer to the SR number above in the case description. 

    I see no other way to get yours addressed. 

     

    Could you please try the following and report back:

    • spin up a VM with WS 2022 latest ISO + LCU 10-2024 or newer (alternatively WS 2025, when licensed)
    • Join OS to the same network and domain of the cluster 
    • Add your cluster / nodes to Server Manager on this VM 
    • Does this change anything?
    • Have you tried any of the many workarounds on the cluster or is it in default state? 
Karl-WE's avatar
Karl-WE
MVP
Oct 03, 2023
This problem usually occurs when the Windows Server 2022 is part of a Failover Cluster. It's reproducibly the case then. Please contact support to raise the chance for a fix.
  • DanAshby's avatar
    DanAshby
    Icon for Microsoft rankMicrosoft
    Oct 29, 2024

    Karl-WE are you aware if there has been any progress on a fix for this? I agree that it affected server 2022 when configured in a failover cluster - there seem to be no actual negative effects, but it looks bad

    • Karl-WE's avatar
      Karl-WE
      MVP
      Oct 29, 2024

      Yes there are no negative impacts despite being irritating and soak people into useless troubleshooting.

      I have to file a bug report but the blocker I've changed my company and role and need to get into things.

      "One cannot simply open a support case (walk) for on-premises products (into Mordor)" - Boromir

       

      DanAshby can you help me here eventually, to file a bug report and asking for a backport of the fix from Azure Stack HCI 23H2 to WS 2022. I am unsure if it's fixed in 2025 b26100. Not tested that. 

      • DanAshby's avatar
        DanAshby
        Icon for Microsoft rankMicrosoft
        Nov 11, 2024

        Are you saying there is a fix on HCI for this exact issue? Do you have any details of it? I am going to ask my customer to raise a support ticket so more details would be very helpful

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