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Martinik's avatar
Martinik
Copper Contributor
Nov 28, 2021
Solved

Server Manager problem: Online - Data retrieval failures occurred

Hello, I'm using Windows Server 2022 and I have this problem: data retrieval on Server Manager. Is there a fix for this issue? Obs: - this is a test lab - all servers are domain members - I'm c...
server manager
Windows Server 2022
  • Karl-WE's avatar
    Karl-WE
    Dec 27, 2024

    DG00 I am sorry to hear this. I had a fair number of our customers affected.

    For me it is gone when WS 2022 (target OS you want to manage remotely) is patched. 

    The only situation where I still see the issue is the WS 2025 DC created by mslab, when added to a remote Server Manager. Doesn't matter the remote OS or LCU. 

     

    I have reported everything with SR 2411120050002891. Including videos and repro steps. 

    As you are still affected, please open a business support case and refer to the SR number above in the case description. 

    I see no other way to get yours addressed. 

     

    Could you please try the following and report back:

    • spin up a VM with WS 2022 latest ISO + LCU 10-2024 or newer (alternatively WS 2025, when licensed)
    • Join OS to the same network and domain of the cluster 
    • Add your cluster / nodes to Server Manager on this VM 
    • Does this change anything?
    • Have you tried any of the many workarounds on the cluster or is it in default state? 
Karl-WE's avatar
Karl-WE
MVP
Oct 03, 2023
This problem usually occurs when the Windows Server 2022 is part of a Failover Cluster. It's reproducibly the case then. Please contact support to raise the chance for a fix.
DanAshby's avatar
DanAshby
Icon for Microsoft rankMicrosoft
Oct 29, 2024

Karl-WE are you aware if there has been any progress on a fix for this? I agree that it affected server 2022 when configured in a failover cluster - there seem to be no actual negative effects, but it looks bad

  • Karl-WE's avatar
    Karl-WE
    MVP
    Oct 29, 2024

    Yes there are no negative impacts despite being irritating and soak people into useless troubleshooting.

    I have to file a bug report but the blocker I've changed my company and role and need to get into things.

    "One cannot simply open a support case (walk) for on-premises products (into Mordor)" - Boromir

     

    DanAshby can you help me here eventually, to file a bug report and asking for a backport of the fix from Azure Stack HCI 23H2 to WS 2022. I am unsure if it's fixed in 2025 b26100. Not tested that. 

    • DanAshby's avatar
      DanAshby
      Icon for Microsoft rankMicrosoft
      Nov 11, 2024

      Are you saying there is a fix on HCI for this exact issue? Do you have any details of it? I am going to ask my customer to raise a support ticket so more details would be very helpful

      • Karl-WE's avatar
        Karl-WE
        MVP
        Nov 12, 2024

        Hi DanAshby 

         

        Yes that's true. The regression is solved for clustered Azure Stack HCI 23H2 nodes. 

        I suspect WS 2025, too. Not tested. 

        Elden asked me to open an SR with a chance to backport to WS 2022. 

         

        There's not much detail to share. 

         

        Prepare mslab with Windows Server 2022 iso 

        Install Azure Stack HCI 23H2 2311 or 2408 iso 

        Domain join these (exceptionally, as we skip the whole cloud deployment). 

        Deploy Management VM with Windows Server 2022 or 2025. 

        Cluster Azure Stack HCI 23H2 nodes 

        Add these to management VM in Server Manager. 

         

        Expected result:

        Online 

         

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