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Skype why does telephony not work, although it was financially supported by Microsoft years ago, according to the media? My problem with skype to get a telephone connection, because the numeric keypad does not respond from the automatic selection menu of the announcement text for proper forwarding to the interlocutor .
- shawnhenry
Microsoft
Skype is still supported by Microsoft, and you can provide feedback to the Skype team through their UserVoice feedback page here: https://skype.uservoice.com/forums/914527-welcome-to-skype-ideas
- How ACS is different than using MS TEAMS? ACS also uses direct routing and SBCs like TEAMS. so when and why a customer choose ACS over TEAMS?
- shawnhenry
Microsoft Teams is a software offering (SaaS) through Microsoft 365 and Azure Communication Services is a communication platform as a service (PaaS), offered through Azure. The primary differences between the two are:
- Microsoft Teams is used through an end-user license whereas Azure Communications is billed on a consumption basis through an Azure account
- Microsoft Teams is closely tied to a Microsoft 365 identity and the M365 ecosystem. With Azure Communication Service developers bring their own their own identity system (like MSA, Facebook, or even nothing!)
- Microsoft Teams is focused primarily on end-users (although there’s extensive developer extensibility) whereas Azure Communication Service is a platform for software developers
- Looking for some feedback on this as well. In re-creating the calling and messaging aspects of Teams, we wanted to add some cognitive services like transcription, and a calendar component. With auto-transcription coming to Teams, and the Shifts component being only available through Teams, how do we approach this properly so that Teams isn't the solution our partner lands on?
- From the list of 10 or more countries/locations - the United States is the only option that works. Why would you populate this list if the other regions don't work? And when might we expect the rest of the world to be able to get a phone number. Feels weird its not available to anyone outside of the US to be honest.
- manoskow-msft
Hi gsuttie, thanks for your question!
All but our telephony solutions work in every region listed when creating a resource. You can still take advantage of calling, chat, and network traversal without the Data Location being set to US.
Azure Communication Services is a global service. When you create an Azure Communication Services resource you select a Data Location, that indicates where your data will be stored at rest. In order to keeps communications low latency, calls might be mixed and routed in a region that is different than the Data Location you selected. You can learn more about data handling here.
- Please make sure questions are relevant to Azure Communication Services. I've removed a couple that were off-topic. If you have questions on any other topic, find the appropriate community hub to post it here: https://techcommunity.microsoft.com/t5/Communities/ct-p/communities Thank you!
- do you have a timescale for adding the ability to buy phone numbers in the UK and also to route calls to/from pstn?
- Pranita_Kulkarni
Hello davidstarling_netcall, thanks for your question!
UK phone numbers and calling capability in Azure Communication Services is being targeted for launch by Early 2022.
- I second this question. My employer is currently performing a workaround with our SBC to mask/forward the inbound number for a customer for whom PTNEU@microsoft.com refuse to perform a porting request.
