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- Thank you for joining our AMA today! We appreciated all the great questions - we'll be sharing a summary of the questions and answers in this space soon. We'll be doing future AMAs on this and other topics so stay tuned.
- excellent
- Hi, question about Microsoft universal print. What’s on the roadmap ? How are the printer suppliers progressing ? Comments on google dropping this service ?
- manoskow-msft
Microsoft
Hi phazure - This is not on topic for this AMA. If you have questions about Azure Communication Services we would be happy to help answer those!
- Is there a comparison matrix or flow chart explaining where ACS fits in to the current MS messaging ecosystem e.g. Teams personal and corporate, Kaizala, webhooks for powerapps etc
- manoskow-msft
Hi esmond365!
Great question! It all depends on your use case 🙂 In general ACS is a platform offering (PaaS) and Teams is the full software/solution offering (SaaS).
If you want more customization, extensibility, and are not limited to only AAD identity, then ACS is a great option for you. If you just want to have a fully available solution ready to deploy and are using AAD, then Teams is the way to go.
As for leveraging other Microsoft offerings, we are investigating different ways we can plug into the larger Microsoft ecosystem to make a holistic experience for our customers. If you have feedback on other platforms to plug into (we are currently looking into low code platforms for example 🙂 ), we would love to hear your use cases/scenarios.
In general, ACS can be used in conjunction with most other Microsoft and Azure services since we are a set of SDKs/APIs that allow you to customize your product. You just might have to stitch a few things together on your side 😉
Does that answer your question?- I encourage to document those known and proposed workflows to help contextualize the service as a utility layer for developers and practitioners. I like the low-code next step. I work in healthcare and am obviously biased to use-cases. To the HIPAA context raised by @ronnormon, I think theres solid value in a patient facing capacity for non-sensitive comms like SMS reminders etc.
- Is there a publicly available roadmap for ACS somewhere?
- manoskow-msft
Hi Christopher Polanish! We have a public roadmap available here: Communication/roadmap.md at master · Azure/Communication (github.com)
We will also post updates to Azure updates and our blog!
- Just 15 minutes to go! Get your questions in!
- Is it possible to have two-way communication via SMS? Our application is two-fold: 1) We'd like to create a bot that our clients can text for support 2) As an evolution to the above, we'd like to offer the ability to connect the client to an engineer in Teams who could then message from Teams > SMS and vice-versa.
- Pranita_Kulkarni
Yes, ACS supports 2 way communication. Please see our Quickstart here - Send and SMS and Receive a message.
- Thanks for this. I think I've read through these, however what I was not finding is a way to tie an inbound SMS to an existing conversation. So for example, Someone sends a message into ACS, we have a bot reply, and then we want to have the client be able to respond to the bots reply and continue the conversation back and forth.
Will ACS "sdk" support HoloLens (Unity / MRTK) , i.e. use this SDK in a custom hololens app to develop features such as making calls, joining a meeting or sharing "screen" ?
- manoskow-msft
hi @François-Xavier JOOS, Unity should work if you are targeting UWP. However, we don't have Unity support outside of UWP.
- Hi, curious to know how some notification emails from Azure go to an individual person? We have service health alerts set up to a distribution list and we get those just fine. But some emails are sent to individual user accounts, and it seems some people get them and others do not. Today's, for example, a coworker with the same Azure AD roles I have and subscription owner access I have, received an "Action required: Update apps using Azure AD B2C to new redirect b2clogin.com" email and I did not. What is determining the emails that go to individual user accounts versus the distribution list we set up under service health notifications?
- manoskow-msftHi gina, this isn't on topic for this AMA and we don't have any experts in Service Health or Azure AD roles on right now. I'd try posting in the AAD tech community (https://techcommunity.microsoft.com/t5/azure-active-directory-identity/bd-p/Azure-Active-Directory)?
Is ACS HIPAA compliant? And how can I provide evidence of that to our stakeholders to show that our solutions that are built on top of ACS are HIPAA compliant? (My main interest here is in SMS)
- Pranita_Kulkarni
Yes, ACS is HIPAA compliant. Here's the reference link - Microsoft Azure Compliance Offerings
