AMA: Unlocking Copilot in Intune

Hi Damien, hard to comment without knowing the full details, there could be different reasons as to why this may be happening, your best bet is to review the logs and work with support team to find out why it may be occurring in the environment. If the bitlockers leys were already set, one of the ways to try to rotate them (which can be done via Intune) or send a script to them to force them to save their keys to AAD. have a look here https://learn.microsoft.com/en-us/mem/intune/protect/encrypt-devices, for more info. "BackupToAAD-BitLockerKeyProtector" PowerShell cmdlet can help through a script.