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We occasionally need to perform a Windows reinstall on machines where updates are failing to install due to servicing errors that aren't resolved by running sfc /scannow or dism. This can be done through the Settings app under System > Recovery > Fix problems using Windows Update, but is there any way to initiate this programmatically, e.g. with an Intune remediation script?
- EricMoe
Microsoft
You may want to open a support case on this. I have seen devices get into a state that you describe, and an alternate fix is to perform an in-place upgrade to the same version of Windows. I've seen customers build a task sequence that essentially reruns setup for the same version of Windows 11 and after it's complete, it has fixed the update stack. You could be experiencing another issue and support may be able to take a look as to what is happening and propose solutions other than reinstalling from scratch.
Thanks EricMoe. While we do currently have SCCM in our environment, we are working to decommission it as we adopt Microsoft's vision for Modern Management, so I am looking for a solution that would work within that framework. As I understand it, the "Fix problems using Windows Update" feature is essentially performing an in-place upgrade to the same version of Windows. I guess I'm just asking how to initiate that remotely through Intune.
If I may be candid: we would never open a support case for this type of issue. The probability of being assigned a competent support representative is low, and the amount of IT effort and disruption to the end user with repeatedly gathering screenshots and diagnostic logs is high. We are farther ahead just setting up a new workstation for the end user and wiping the old one.
