Where is Microsoft Support When you REALLY need them?
Asking legitimately. We have rolled out SfB online only with Polycom VVX phones. Everything was working fine, then one day PSTN calling stopped working. Now no PSTN calls can be connected. We have tried multiple VVX firmware versions. Tested on an Audiocodes phones and get the same result. Tested multiple networks including corporate network and local ISP. From what we can tell they switched the SIP pool on us about a week and a half ago and that's when the issue started. I have a ticket open with Microsoft (really AccountabilIT) since Nov. 25th with ZERO progress other than, "Let's help you collect some logs". I have reported the incident to the SfB Service Health page with only a generic auto reply. Is there some other Emergency number I can call to get some real help on this? What Microsoft doesn't get is that all PSTN calling is affected by this, including 911. To my knowledge nothing has changed on our end, but I would be happy to be proven wrong and just get this fixed. IMO, PSTN calling with Microsoft's cloud only solution is great solution on paper, but the lack of urgency in fixing system-wide issues like this is a deal breaker.