Automatic update holidays in AutoAttendant!
On thursday Microsoft anounced some new features for Auto Attendant in preview. One of them beeing able to create holiday schedules. I have created a script that gets holiday dates automaticaly from the web, and creates schedules in Auto Attendant. Hope you find it usefull. Please leave me any feedback you have. https://alexholmeset.blog/2017/11/12/automatic-update-holidays-in-autoattendant/
Skype for Business on Prem using teams auto attendant - Call flow?
I am trying to understand the call flow when a Skype for Business implementation (all on prem) uses a teams auto attendant. This is what I know auto attendant number = +1-555-555-1234 555-555-1234 routed from PSTN across SIP trunk to on prem Skype for business Skype for Business sends the call to teams over the internet to connect with an auto attendant. Auto attendant plays a call tree recording and disconnects User can press DTMF selection to be "sent" to a number on premises. This is where I get confused... The call flow is configured to use "user in organization" that is essentially another number that is routed over our SIP trunk. Does Teams proxy a call that comes back over the SIP trunk to terminate in a call queue in Skype for Business on Prem? There is no known integration configured between teams and skype for business.PBX Auto Attendant and msDS-PhoneticDisplayName
We have some users who are not pleased with the way the Auto Attendant pronounces their names. We are running a hybrid environment, so we have an AD server on site and AADC. We have been experimenting with one user's name to try to fix this problem. We tried using the PowerShell command. It returned a message to the effect that we cannot control that function through PowerShell. We changed the msDS-PhoneticDisplayName in Attribute Editor in the local AD server. We waited 24 hrs. to see if the PBX servers would pick it up, but there was no change. We changed the msDS-PhoneticLastName and msDS-PhoneticFirstName to see what that would do after resetting the PhoneticDisplayName to <not set>. No change. We tried changing all three PhoneticDisplayName options. No change. We tried removing the user from the Auto Attendant after making the PhoneticDisplayName change, then putting him back in after 24 hrs. No change. It appears that the PBX servers are not picking up the changes. We are out of ideas and welcome any suggestions. Julie
Auto Attendant Name Search
Assuming Name Search is using AD, does anyone know which field it uses? With that can a person be searched by 2 names? For example lets say they are setup as First Name Last Name in the system as William Doe but they also have colleagues that know them as there "common name" so the user has been setup with the display name Bill Doe. Can search respond to a query by either name?
Delay with rings after another user answers a call
We have a long standing issue we are currently working with Microsoft on but it does not appear like they have been much help with this. I figured I'd see if anyone else is experiencing this issue as well. I have an incoming number routing to an auto attendant, then to a call queue then to 5-10 users in my Cloud S4B system. The Cloud PBX system has about 6 call queues doing this function. If someone, in the call queue, picks up the phone it may continue ringing other users in that call queue even though someone answered that call. We have updated to the latest Office 365 on every computer and we are using Jabra headsets or Polycom phones using BTOE connections to Skype for business. Again, all software and firmware is up to date at these locations experiencing the issue. I've recreated the auto attendants and call queues with no changes. I have put in optimizing for Skype for business using the the suggested IP addresses to whitelist in the firewall (https://docs.microsoft.com/en-us/office365/enterprise/urls-and-ip-address-ranges?redirectSourcePath=%252farticle%252f8548a211-3fe7-47cb-abb1-355ea5aa88a2) Has anyone else ran into this issue or have any suggestions on what i could try next?
Auto Attendant message change to another organisation
Last night the message on one of my auto attendants was changed to another organisations message (We are full cloud). I know it wasn't done by anyone in my organisation (There was an error in the config that needed to be corrected before i could change the message back and save) so it was either done by MS or ..... Office 365 support say they are break/fix only and will send me a link for paid support who might be able to answer. Has anyone seen such a thing before or know where in MS i can contact to resolve this? Thanks RichardAuto Attendant - Transfer to Voicemail License Requirements
One of the menu options we include in the auto attendants for all of our offices is the ability to leave a voicemail message in a general mailbox. The Exchange-based auto attendant allowed this with a "Leave a voice message for this user". The latest update to auto attendant suggested creating a brand new user and setting them to transfer calls directly to voicemail. We are working on setting this up but are not thrilled about having to pay another license just to transfer to voicemail. My questions: 1. Are there plans to add the same transfer to voicemail option that Exchange supported? 2. What are the minimum license requirements for a user to be available as a transfer option? I tried E1 with Cloud PBX but it didn't work. It seemed that I also had to add PSTN Domestic Calling which is starting to make our voicemail-only user a bit pricey.Calls being dropped when being transferred from an Auto Attendant to a Call Queue
We have been using Skype For Business Online for a while. We have an Auto Attendant that based on the response, it transfers the calls to Call Queues. This works fine when someone calls from a cell phone or a PSTN phone. In the last months, we have moved several of our customers to Skype for Business Online. Since then, they complained that when they call our main number and select an option in the Auto Attendant, the call is dropped. I personally called from my cell phone to our Auto Attendant and my call was transferred to the Call Queue with no problems. We have created some Auto Attendants that forward calls to Call Queues for a couple of customers. Now, we are experiencing the same issue. We call the AA and when the call is transferred to the Call Queue, we see the new window in the Skype for Business client with the name of the call queue (sip:GUID@domain.com) and the call drops. If we call the Call Queue directly (either by SIP address or phone number) the call goes through. This only happens when a call is initiated using Skype for Business Online. If I use my cell phone or an analog phone line, the transfer works. We opened a case with Office 365 support three weeks ago. The tech said that it has escalated the issue to the engineering team, but he has failed to keep us updated and there is nothing on the Health Dashboard indicating that this is an issue with Skype for Business Online. Has anyone of you experienced this same issue?PSTN Calling, Call Queues and Auto Attendant Guide
https://gallery.technet.microsoft.com/PSTN-Calling-Call-Queues-2c081b9e?redir=0 This guide is written for Pre-Sales Consultants, technical Consultants and System engineers at Level 200. This guide focus on the Office 365 Web based administration. PowerShell knowledge therefor is not required. But PS will enable you with further configuration details. It guides you through the general understandings of Office 365 Skype for Business PSTN Calling ordering and configuration, the related planning process and should inspire you thinking about different approaches towards technology and best practices. Call Queues and Auto Attendant in Skype for Business Online with Cloud PBX is an essential part and important to most companies leveraging Skype for Business with Cloud Voice. For both CQ and AA, I provide you with detailed processing workflows, planning approach and configurations. You will learn how to position Cloud PBX and PSTN Calling along with the value service you provide towards enterprise telephony features. After reading this article you become an expert in Microsoft Cloud Voice advanced features.
