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Black Screen

3 Topics

When screen sharing people see black screen
Hi, I had Thinkpad laptop and was using additional monitor on and off without any issues and suddenly since 2-3 weeks, when I am trying to share my screen, people are just seeing black screen. This is with both option i,e. when using laptop alone and also with additional monitor. Note there were no issues earlier. Last weekend, I got a new laptop which is MS Surface 3, and after installing all MS apps on this machine, I am having the same issue. This is without any additional monitors. This is causing issues for me and my team and would appreciate quick resolution. Thanks and Regards, Viren
Solved
Viren_Manek
Sep 13, 2023 Place Microsoft Teams
185KViews
3likes
52Comments
AUKEY-Webcam does not work in MS Teams on MacOS anymore
Hi all! Since today (without any changes to the system I know of) the webcam on my Mac does not work in Teams anymore. Teams can "see" the webcam (in settings -> devices) but it only shows a black screen in video calls. I use a M1 Mac Mini with the latest OS-softwareupdates. (checked today) I tried the following diagnostic steps: check if Teams is allowed to use the camera (in Systemsettings). It is. check with other devices and operating systems (Win10, Linux on my Laptop) if the webcam is broken. It works there flawlessly. uninstall and reinstall the Teams-App on the Mac. The problem persists. try out other apps on the Mac (Zoom, Facetime). The camera works there. try out the Teams Webclient in Safari. The camera works there. This leads me to the conclusion that the MS-Teams Mac-App somehow stopped liking my webcam over the weekend - and I don´t know how to fix it. Does anybody have a comparable problem or even a solution? Kind regards and thanks 🙂 Hauke
Solved
haukew
Feb 23, 2022 Place Microsoft Teams
8.2KViews
3likes
12Comments
Teams Live event was "Live" but some of my users are stuck on a black screen
We experienced joining a live event in teams the desktop application that just showed a black screen. We knew that the event was proceeding because other colleagues were able to view the live event. Some screens were just stuck in black. Anybody else have experienced this?
James Gabriel De Castro
May 19, 2020 Place Microsoft Teams
2.1KViews
0likes
0Comments