Delays when trying to answer an incoming call cloudpbx
I'm having multiple reports of multiple sites/tenants having an strange issue with trying to answer a call. When they get an incomming call, this can be direct or call queue transfer, there is a delay when they try picking up the call. I.E. I get an incomming call. I get a new Skype for business notification. I click on that notification to answer the call and there is a long delay and the call never establishes. This is happening for different users, different sites as well as for different tenants. All users are using Cloudpbx. Personally I have not been able to catch this in action yet. Without purchasing expressroute for these sites, what are my options to speed up this pickup time? What could be the cause of these type of delays? Does the notification of a new call come in on a different port or does it follow the normal sip ports. -I know audio and video data comes in on completely different ports. (In the 50000 range) Has anyone else ran into this yet? One customer is using Polycom bToe setup and the other is using softphones.PSTN callers can't hear us
1. Teams Only organization w/Phone System/Calling Plans 2. Polycom VVX VoIP phones (latest SfB online certified firmware) When someone calls in, the Polycom phones and Teams apps that are logged into that account ring, but when we answer one of the Polycom phones, the person calling us cannot hear us. We can hear them. This happens about 3/4 of the time, but not always, and with seemingly no pattern. It doesn't seem to happen when answering using the actual Teams app - only when using the Polycom phones. I've checked out our firewall settings and we are not blocking any of the documented ports or ranges of ports that need to be open, and there is nothing in the actual call log that indicates something is going wrong. I'm at a loss as to how to even begin troubleshooting this. Any advice as to where I can look for clues? Thanks, Bob
Polycom VVX 411 Signing out Users at Random
Hello, We are about to roll out Polycom VVX411 phones using SfB but in our testing users are getting logged out seemingly randomly between 7-30 days. They do get an error "Exchange authentication failed. Sign out and sign in again." on their Polycom phones about 1-2 hours before the phone actually logs them out. We are running Polycom UC Software version 5.9.3.2857 We have MFA enabled for our end users also. We are using SfB and Exchange online, nothing on-prem. Has anyone seen or fixed this issue in their environment? Thanks!Prevent Polycom Phone rolling back to old version - SFB Online.
Noticed that after the firmware update is installed, Polycom phone rolls back to the previous version automatically. I got a message on the Polycom Phone that says "there’s a new update available" it then automatically installs the old version." The IP Phone rolls back to the old version 5.6.0.17325. To prevent the phone from rolling back to the old version, run the following command after logging into SFB Online through PowerShell. Set-CsIPPhonePolicy -EnableDeviceUpdate $False It will take around 20 mins to 1 hr to take effect.Caller ID issue
Hi there, we've got an issue with multiple tenants/customers with their outgoing callerid. I've created a new CallingLine identity and assigned them to the users, using PowerShell. Reason? The customer want’s to use the company’s main phone number for outbound calls. But when making outbound calls to varies Dutch providers, the main phone numbers is’nt showing up, but the personal user number is. When making calls to other Skype for Business users, the main number, does show up. -I’ve removed the calling plan, and created news one’s but the problem remains. -When assigning Anonymous callerid, is works perfectly. -We use PhoneSytem, cloud only with Office 365. So no hybrid environment. I’ve had contact with Microsoft support and with the Skype for Business porting desk. They both respond the same. The issue is not Microsoft it’s problem, but lies with the CNAM of the Dutch providers. I’ve tested it by making calls to Vodafone, KPN and T-mobile. All gave the same result. Not the main phone number is showing up, but the users personal number. Anyone else experiencing this issue? Microsoft is using Colt Telecommunications, perhaps i need to ring their doorbell...Adding phonetic 'nicknames' to Users O365 account details to improve AA speech recognition results?
Hi, Speech recognition works great for everyone in our org except for one person. We have an Irish Lady with the first name Áine. It's pronounced, "...On-ya…", so the AA doesn't have a chance (keeps going with "...Did you say 'Tanya'...?". Is it possible to add a phonetic spelling for this user somewhere in their O365/Azure details that might help the AA in this situation?PBX Auto Attendant and msDS-PhoneticDisplayName
We have some users who are not pleased with the way the Auto Attendant pronounces their names. We are running a hybrid environment, so we have an AD server on site and AADC. We have been experimenting with one user's name to try to fix this problem. We tried using the PowerShell command. It returned a message to the effect that we cannot control that function through PowerShell. We changed the msDS-PhoneticDisplayName in Attribute Editor in the local AD server. We waited 24 hrs. to see if the PBX servers would pick it up, but there was no change. We changed the msDS-PhoneticLastName and msDS-PhoneticFirstName to see what that would do after resetting the PhoneticDisplayName to <not set>. No change. We tried changing all three PhoneticDisplayName options. No change. We tried removing the user from the Auto Attendant after making the PhoneticDisplayName change, then putting him back in after 24 hrs. No change. It appears that the PBX servers are not picking up the changes. We are out of ideas and welcome any suggestions. Julie
Change User Number to Service Number
In S4B Online, is it possible to convert a user number into a service number? We are working on moving a client to S4B PSTN Calling and since AA isn't available yet, we are going to use Team Call Groups to handle the primary incoming line to the business. When AA is GA, we will want to change that number from a user number to a service number.
'Meeting Room' license vs 'Common Area Phone' license vs 'E1+Phone System' license
We have 7 meetings rooms (a mix of Polycom VVX and Logitech SmartDocks), what is the best way to license them? I can see there is a thing called 'Meeting Room' which is $20.60, 'Common Area Phone' which is $11.00 or 'E1+Phone System' which is $20.40. What should I be using? and what is the difference between them? Thanks Trent.
