Windows Hello Issues after Feature Upgrade
Hello Everyone! I need some ideas and suggestions what I can still check and try to solve the Windows Hello problem. Long-Story-Short After each upgrade to the next Windows 10 feature release, Windows Hello no longer works for some clients of my customer (face recognition / PIN / fingerprint). So far this could always be solved quickly by some workarounds. Since the upgrade to 1903 only a new installation helps. It's extremely frustrating. We have no idea where it comes from and don't know what we can do anymore. So that we need new ideas and experiences from you. The related Event - Application Error ID 1000 Faulting application name: BioEnrollmentHost.exe, version: 10.0.18362.329, time stamp: 0x5d65c2f4 Faulting module name: twinapi.appcore.dll, version: 10.0.18362.1, time stamp: 0x42f071ca Exception code: 0xc000027b Fault offset: 0x00000000000d5cc8 Faulting process id: 0x2ee0 Faulting application start time: 0x01d59ebf5f477f66 Faulting application path: C:\WINDOWS\SystemApps\Microsoft.BioEnrollment_cw5n1h2txyewy\BioEnrollmentHost.exe Faulting module path: C:\Windows\System32\twinapi.appcore.dll Report Id: 4779daff-5de6-4384-b220-bf648b2577fa Faulting package full name: Microsoft.BioEnrollment_10.0.18362.387_neutral__cw5n1h2txyewy Faulting package-relative application ID: App Involved devices #Microsoft Surface Pro 4 / #Surface Pro 6 #Lenovo T470 What helped so far Repair Windows Apps via Powershell Reset and new setup of Windows Hello (PIN and Face or Fingerpint) Reset the Microsoft Passport Container (NgcCtnrSvc) Service and the NGC Folders Firmware and Driver Update What's new after upgrading to 1903 None of the previous solutions/workarounds helps New users who have not yet logged on to the client can use Windows Hello TPM Reset does not help Deleting the affected user profile does not help Deleting the affected user profile in addition search and delete every User-SID related RegKey does not help I can't believe it's just us who have the problem.
