Microsoft Copilot for Service
26 TopicsCopilot agent unable to see on premises SQL data via MS Graph Connector
Created Microsoft Graph Connector for SQL on premises database via MS Graph Connector agent. Configured it on m365 admin portal. During Graph Connector configuration, preview shows the SQL table and data. Data indexing also completes successfully. Created Copilot agent in m365 and added the aforementioned Graph Connector as knowledge source. However, the Copilot agent is not able to answer questions about SQL data. It does not seem to have access to the search.20Views0likes0CommentsLimiting Access! Stop it!
Freedom of information is fundamental to a thriving and transparent society. Restricting information can have severe consequences, undermining individuals, societies, and even the global community. You Erode trust when Co-Pilot attempts to sugar coat or completely restrict facts and history based on some developer's ideology. In the Absence of verified and relevant facts, however abrasive they may be, rumors, conspiracy theories, and false narratives fill the void. This leads to confusion and polarization, making it harder to address the real issues. Restricting Facts limits Opportunities for breakthroughs in science, technology, medicine, and education. Stifling Progress! Censorship of Facts only serves those in power, enabling corruption and oppression. It Silences dissent, reduces accountability, and weakens democracy. You are Empowering Authoritarianism by doing this. When researching famous historical figures such as Aristotle Co-Pilot restricted the information declaring it violated "It's Intent" to provide safe and quality content. Saying that the quotes of Aristotle were demeaning towards women in his hierarchical view on genders. Personally, this provokes anger in me, in that your developers seem to believe that most individuals using this platform can not be trusted with historical FACTS. In an attempt to force their ideological views on the masses they place guard rails around facts they do not personally agree with. Now these facts can still be accessed given the right prompting, but the most direct route to this information is blocked. My suggestion would be to stop invoking some fake moral obligations to protect people from themselves, when in fact you are attempting to manipulate facts to your own preferences. We, the consumer, are not all children and should not be treated as such by your AI.Setting up Copilot for Service with Salesforce CRM
As a new subscriber to Copilot for Service, and a decades long user of Salesforce , I have struggled to set up Copilot for Service and particularly the connection to Service cloud. I have not been able to resolve : Installing the Power platform Connected app in Salesforce, primarily because I cannot find this app either in Connected Apps or Connected Apps Auth Usage. It is unclear form the setup documentation if this connect App is a managed app that should be available in the Salesforce App exchange or where we should find it. I assume there is probably a quick resolution to my issue and i am just doing a couple of things wrong, but it would be great if the documentation provided more clarity. Could anyone who has successfully set up the Connected App provide some guidance with this step ?35Views0likes0CommentsMicrosoft Copilot for Service public preview now available
Today we're excited to announce Microsoft Copilot for Service is now available in public preview. Sign up by visiting the Copilot for Service webpage. We first announced Copilot for Service a couple of weeks ago during Microsoft Ignite, introducing the flexibility for organizations to quickly begin realizing the benefits of generative AI by extending their existing investments in CRM and contact center solutions. Copilot for Service synthesizes vast amounts of data already available from an organization’s trusted knowledge sources to provide relevant, timely guidance to agents in their flow of work. Read the announcement blog to learn more and sign up for the preview to get started with Copilot for Service. And if you missed Microsoft Ignite, check out these and other sessions from the event available on-demand: Becoming an AI-Powered Organization with Microsoft Copilot and Transforming service organizations with generative AI.Custom Copilot Engine
I have built a custom copilot agent with the help of Teams Toolkit and it is working in teams channel but when i am trying to access it through M365, it's not responding back there. Since it is visible in copilot studio m365 as an agent but when i am trying to query then its not even hitting my bot deployed as azure web app in the backend. I am using developers preview schema in manifest.json (you can find the schema below). "$schema": "https://developer.microsoft.com/json-schemas/teams/vDevPreview/MicrosoftTeams.schema.json", "manifestVersion": "devPreview", "version": "1.0.2", Could you please let me know the issue and also help on how to check logs on M365?68Views0likes0CommentsCoPilot Rewrite - Replace bugs
Hi, I was getting CoPilot to Auto Rewrite. However, when I "Replace" them, the replaced text are not exactly what was generated from CoPilot. As you can see from the results below, some sections, especially the middle part had been truncated. Any idea how to resolve this? Thanks in advance.43Views0likes1Commentthe citation response from Sharepoint site has is name value return null
Test 1: The generative answer node builds a response based on content from the SharePoint site - Citation array has no 'Name' Column in the response. Test 2: The generative answer builds the response based on a document in the SharePoint document library - Citation array has a 'Name' column in the response. Now take an instance - where the Generative Answer node builds a response by using part of the content from a document in the document library and part from the site itself. The observation here is the Citation array now has citation rows for both the document and the site. EXCEPT if we try to query this array it will throw an error - because in the same array one row has no 'Actual' Name column (null value) and the other row has an 'Actual' Name column. That is very weird by nature and design! Ideally the SharePoint site should have a column named "Name" and at minimum provide the name of the SharePoint site where the information was taken.