Teams rejects call with error 422
Hi all, I'm having some trouble with calling from a Swyx pbx to Microsoft Teams direct routing. When I place a call from Swyx pbx to Teams, the call get's denied. When I checked the logs I noticed the following: 422 Session Interval Too Small error Teams is rejecting the call because Swyx is sending a 90 sconds field in the Session Expires Header. I searched the web for adjusting the allow Session Expire field in Teams but can't find anything. According to this document: https://datatracker.ietf.org/doc/html/rfc4028 The rule is to have at least a 90 seconds Header. So Swyx does nothing wrong with that. Can anybody help me with this? Or point me in a good direction. Thanks!Customized name display for Resource Account
Good day, I am struggling to customize a name display when a user makes an outbound call on behalf of a Resource Account. Currently our Resource Accounts are built with a display name of 'CompanyABC Purchasing', 'CompanyABC Operations', etc. As the first 15 characters are delivered to the PSTN, we would like to only display the name 'CompanyABC' instead of 'CompanyABC Purc' and 'CompanyABC Oper'. We attempted to modify the display name by adding five spaces after CompanyABC and then continuing with the remainder of the name, but only one space is shown once the update has been saved. We can build a test Caller ID Policy, but I am unsure how to apply it to the Resource Account or the associated Call Queue we are using for our teams. Any suggestions on how this can be completed? Shane
Calling from Outlook contact create 2 calls in parallel
If you click to a phone number of an Outlook contact, Outlook instructs Teams V2 to make a call to this number. Since a few weeks, it always makes 2 calls in parallel to the same number. This is also reported in Team's call history: Depending how call target handles 2 incoming calls (forward to voicemail, busy, etc), target may not be reachable. First call from Teams to target starts and will short later ring on target. A few milliseconds later, a second call is started by Teams. You can hear Teams "call end" sound, On your Screen you may only see one call to this target, but this is the second call. The first one is no longer visible. If target sends a "Busy" for second call, you get a "Busy" notification. If target forwards 2nd call to voicemail (Voicemail on Busy, Forward on Busy), you can "talk" with target's voicemail, while the first call is still ringing on the target. If target answers first call, it gets immediately disconnected. It looks like a bug in Outlook/Teams integration. Behavior is cased by creating 2 calls to same target at the same time. Until now, I did not found a workaround. Has someone found a fix or workaround for this?
Teams Phone Needs 1st Party Call Center Native Dashboard Out of Box
We are a loyal customer of your Teams phone service, and we appreciate the many features and benefits it offers for our communication needs. However, we would like to request two important functionalities that are currently missing or inadequate in your service: Parked Calls and Call Center Dashboard. Parked Calls is a feature that allows us to place a call on hold on one device and pick it up from another device, using a unique code. This is very useful for scenarios where we need to switch devices, transfer calls, or collaborate with other agents. We know that you have some options for call parking in Teams, but they are not sufficient for our needs. For example, the Connect model requires us to use certified SBCs and Direct Routing, which adds complexity and cost to our infrastructure. The Extend model requires us to use Azure bots and Microsoft Graph Communication APIs, which are not easy to implement and maintain. The Power model, which promises to use an SDK to embed native Teams experiences in our app, is not yet available. We would like to have a simple and seamless way to park and retrieve calls within Teams, without relying on third-party solutions or complicated integrations. The Call Center Dashboard is a feature that allows us to monitor and analyze the quality and performance of our calls and meetings, using metrics and KPIs. This is very important for us to optimize our network, troubleshooting issues, and improve customer satisfaction. We know that you have a Call Quality Dashboard (CQD) for Teams, but it is not designed for contact center scenarios. For example, CQD does not provide real-time data, agent-level reports, call recording, or customer feedback. It also does not support advanced analytics, such as sentiment analysis, speech recognition, or natural language processing. We would like to have a comprehensive and customizable dashboard that can provide us with the insights and tools we need to manage our contact center operations effectively. We believe that having these two features as 1st party solutions in Teams would greatly enhance our experience and productivity as a contact center. We also think that these features would benefit many other customers who use Teams phone for their business communication. We hope that you will consider adding these features to your roadmap and prioritize their development. Thank you for your attention and support.Microsoft Teams Voice just got a major upgrade with the new PSTN call routing feature!
Microsoft Teams Voice just got a major upgrade with the new PSTN call routing feature! This new feature gives administrators more control over how PSTN calls are routed, which can help to improve call quality and reduce costs. The new PSTN call routing feature is a valuable addition to Microsoft Teams Voice. If you are an administrator for Microsoft Teams Voice, I encourage you to enable this new feature. https://networking-talks.blogspot.com/2023/07/microsoft-teams-voice-gets-enhanced.html to learn more about the new PSTN call routing feature in Microsoft Teams Voice. #MicrosoftTeams #Microsoft365 #PSTN #CallRouting #VoiceCommunication #microsoft365 #microsoftteams #microsoft #pstncalling #teamscalling
Teams PSTN phone number, AD telePhoneNumber and WorkPhone in SharePoint association
Is there a way to display Teams PSTN phone number in SharePoint/Delve people directory? Currently, SharePoint displays workPhone which maps to telePhoneNumber/OfficePhone in on-prem AD. Also, which number is displayed in Teams person contact card. Is it the PSTN one or the AAD phone attribute?Call screening inbound calls (like Android)
Does Teams support inbound call screening, especially for PSTN calls? My Android phone offers the ability to find out who is calling before I answer. I can see speech to text translation in real time. Is this a feature? Trying to cut down on spam and unsolicited calls. I get tons per day.
Detailed PSTN user reporting
With remote working being the norm at the present , we have adopted Microsoft Teams to handle our incoming / external customer calls, is there a recognise way now to report on the individual stats of a user or a group of users in the same team? for Example , Total incoming calls for user/team Total external calls for user/team Calls taken in the Day/Week/Month/Year for user/Team Average duration of a call in the Day/Week/Month/Year for user / Team Total duration of a calls in the Day/Week/Month/Year for user / Team Can anyone else relate to this question? thanks Chris
