Security verification for 365 business account
I've tried everything to get a business account, different browsers, clearing cache, incognito mode, using different phone numbers etc - but it keeps failing at the last step (security verification) when entering my phone. number. It says "Something is wrong with that phone number. Try a different one." No matter what I do, it doesn't go past that. I've tried contacting Microsoft support for 2 weeks - I never get to an agent and then it disconnects me. This is my last attempt. I am based in South Africa, recently bought my business domain and I just want to set up a business account for 1-4 people.What happened to Microsoft Support?
The level of support for M365 that we are receiving from "Microsoft branded" support teams keep getting worse and worse (we didn't think that it was possible, but here we are). The classic "we tried calling you but couldn't reach you" is back. You open a support case, sit in front of the phone waiting for the call just to receive an email stating that "we tried but you couldn't be reached". When you reply that you are sitting in front of the phone and you didn't miss any calls, the support engineer will call you back and successfully "reach you". Not replying to emails (including those sent to "Team Managers"), sending email with 2 mins before the end of the engineer's shift so there is only 1 email per day or closing cases with issues still being open is now the norm with MS Support. Support cases that drag on for weeks with no resolution, "can you please change this setting and try again", "we are still reviewing the logs" or my favourite "it's been 2 weeks, is the issue still occurring?" emails are extremely frustrating. The difference in support a company receives is very obvious between a multi-million-dollar support agreement and partner/SMB support. I understand that MS may not want to spend time, money and effort on companies that don't buy support agreements outside of those that come with the product, but if you already offer support then at least make it somewhat useful. The most frustrating part is being stuck with this level of support and having no other options. Most escalation emails to cc'd managers result in "do the needful" emails back to the engineer or go unanswered. The only way to combat this issue is to open multiple identical support cases in hopes that 1 out of the 3 engineers will be able to help you.
Now announcing the Microsoft 365 SMB Customer Advisory Board
Applications are now open for the Microsoft 365 SMB Customer Advisory Board (CAB), an exclusive opportunity for small and medium business (SMB) leaders to connect directly with Microsoft. Apply today to become a trusted advisor and make a meaningful impact on the products and services that drive your business forward! For more information, read our recent blog.Unlocking ROI: Forrester TEI Study Insights on Microsoft 365 Copilot for SMBs webinar
Join our webinar with @GabeHo and @KaylaPatterson to discover the results of the Forrester Total Economic Impact™ (TEI) study on Microsoft 365 Copilot for SMBs. Learn about the significant business value and ROI that SMBs can achieve with Microsoft 365 Copilot. Key Highlights: Introduction to Microsoft 365 Copilot: See how AI enhances productivity across Word, Excel, PowerPoint, Outlook, and Teams. Forrester TEI Study Findings: Understand the projected ROI for SMBs using Microsoft 365 Copilot. Making it Real: Hear practical examples of SMBs successfully implementing Microsoft 365 Copilot to drive growth. Interactive Q&A Session: Get your questions answered by our experts about the study and the benefits of Microsoft 365 Copilot for your business. RSVP now!
Exchange Online Multiple From Email Addresses
Got a notice today that Microsoft Exchange Online will start to reject emails with multiple From addresses without a Sender Header - Starting October 15th, Exchange Online will reject emails with multiple From addresses without a Sender header, to comply with RFC 5322. Organizations should ensure a single address in the Sender header to avoid non-delivery reports (NDRs) with error code 550 5.1.20. Feedback on this change is welcomed. Is there a way to run a report on Exchange Online to determine if somebody in our company sending emails that have Multiple From emails or if we are receiving any as such?
Level Up CSP | Dynamics 365 Business Central Digital Bootcamp
Explore New Growth Opportunity with Dynamics 365 Business Central! Dynamics 365 Business Central represents an enormous opportunity for SMB partners and customers. It was built for small and mid-size organizations to address key financial and operational management needs. Attend an upcoming digital bootcamp - we’ll take you step-by-step through how to identify an opportunity, drive effective conversations, and successfully transact Business Central. Show your customers your strategic value to them, help them expand into other Microsoft solutions to grow their business, make business more efficient, and more! Unlock Your Business Central Opportunity | Digital event details • Americas/EMEA region: September 19 | 8:00 AM – 10:00 AM, Pacific Time • APAC region: September 19 | 5:00 PM – 7:00 PM, Pacific Time Register Today!Microsoft Tools for Small and Medium Businesses AMA
Join the Microsoft Tools for Small and Medium Businesses Ask Me Anything (AMA) on Wednesday, September 25th, from 9:00 AM to 10:00 AM PT. This event is an opportunity to connect with Microsoft experts who can answer questions about how to utilize Microsoft tools to enhance your small or medium businesses. Bryan Allen (Director, SMB Product Marketing, Microsoft 365) will be on hand to answer your SMB M365 related questions like how to simplify communication across your business and improve cross-team collaboration with M365. RSVP now!
Crafting a simple task and planning solution in 365 -Planner / Lists /...
Hi there I am a long term MS user with an IT management background. I have extensive experience of shaping, planning and delivering a range of technology and business projects. I understand process well. I am helping a small business craft a simple but effective solution and want to use the tools 365 Business standard. So here I may use Planner, Lists and and maybe forms. I have used and understand both VISIO and MS Project well as background, y aim here is to deliver something 'simple but effective'. My first challenge is to understand Planner and Lists well. Planner looks pretty straightforward, and I've just dabbled with Lists. So what is the easiest way for me to grasp what these tools can do so that I can 'assemble' my solution. I do not want to invest in more software but use the 365 Toolset I have. Here's the flow of what I want to achieve -it is 'top down' planning split into 2 stages: 1. Create High-level plan - Output: A network diagram of the 'key (big) deliverables' in a network (dependency) a PERT view would do this, would be nice to have 'deliverables on the node'. First thought (FS) -in VISIO (web). 2. Create detailed plan: 2.1 Define all the deliverables needed. 2.2 Identify the tasks each requires. Capture some details of each task, be nice to customise the attributes of these. Really want to be able to visualise dependencies between deliverables, show subordinate deliverables of 'key' deliverables and dependencies between tasks. Display options: Deliverable dependencies (key deliverables), all deliverables (without key deliverables option), task dependencies all a network view. Deliverables viewed in a single log with attributes (table format), Task log (table format). Kanban (board) view for tasks. Report: Deliverable status (format: dashboard summary), (format: dashboard detailed). Plan in GANTT task view and status -not required. I guess this lot is likely beyond the toolset at my disposal, but I'm intrigued to know how far might be possible! All and any feedback most welcome.... thank you! Niall
