Teams Call Queue "User" does not get added to "Agents" list.
We have an Office 365 user that we want to be added to a known working call queue set up for our helpdesk. When added through the Teams admin portal, we can see the addition of the user gets accepted without error, but there is no change to the number of "Agents" on the call queue summary page. We verified this through PowerShell and "Get-CsCallQueue". The user's ID shows up under "DistributionLists" > "Users" but not under "DistributionListsLastExpanded" > "Agents". What is preventing the User from becoming an Agent? And is there a PowerShell cmdlet that would allow us to manually add the user to the agent list? We opened a ticket with our 365 vendor who escalated to a Microsoft tech support team but we haven't heard anything after the initial update a week ago.
MS-Teams Graph | listing all callID's or the call history of a member | call duration
dear wonderful people , for a small intern project I want to implement the call duration of the ms-teams into the customer relationship management system database - I don't manage to list all callID's to then get the startDateTime & endDateTime of the microsoft.graph.callRecords segment. - what is the most convenient way to get the list of all user IDs of my organization? - how do I get the list of all call IDs? - how do i get all call durations or the call history of a member? - how do I subscribe to an update for each call made by a user in the group? - how do I write the session data to the database? Thank you to anyone who can help me. I have been dealing with this for a while and am currently trying to find a solution with CQD and PowerBiConnect. Im willing to pay a pocketmoney of 100-150€ or more for a working solution proposal and the willingness for light verbal support if I can't get the implementation right. Greetings from GermanyPSTN call transfers not working
Hello Teams Community, Please I need your help on this. we are having issues transferring incoming PSTN calls that come in through an Auto-attendant and Call queue and are answered by an employee and being transferred to an external PSTN number with the consultive transfer. The employee that answered the call on their Teams client gets an error that the transfer is not working, and after that they are left with 2 windows with the 2 seperate calls. They are not having this problem when transferring with internal users. We also own the SBC infrastructure, and we cannot see any error there. Transfers without consulting, cold transfers, are working. You could see this behavior at the call with the ID: 8ec345aa-7818-46a3-8172-8d875cf59eff
PSTN call transfers not working
Hello Teams Community, Please I need your help on this. we are having issues transferring incoming PSTN calls that come in through an Auto-attendant and Call queue and are answered by an employee and being transferred to an external PSTN number with the consultive transfer. The employee that answered the call on their Teams client gets an error that the transfer is not working, and after that they are left with 2 windows with the 2 seperate calls. They are not having this problem when transferring with internal users. We also own the SBC infrastructure, and we cannot see any error there. Transfers without consulting, cold transfers, are working. You could see this behaviour at the call with the ID: 8ec345aa-7818-46a3-8172-8d875cf59effTeams Call Queue Voicemail Transcription
Hi All! Teams Voice has been great so far! I do, however, have a challenge currently with Call Queue Voicemail Transcription. The voicemail makes it over fine, and it is transcribed but.... The transcribed voicemails sometimes have our 'outside email' warning on them. It seems there are smtp sources for the transcribed messages? Does anyone know where I can obtain that information so I can exclude them from the warning? We already have @amer.teams.ms but there must be others? Below in the green box is one of the examples of our transcribed voicemails with smtp warning from our email config. Thanks in advance for your help!
Call Queue Presence State not analyzed in real-time
When we activate Longest Idle Routing in Call Queues (Which defacto activates Presence Based Routing) we see that it can take a long time before an available Agent is hunted. For instance 5 Agents in the Call Queue have presence state 'Busy'. Incoming call is queued in the call queue (receiving Music on Hold Treatment). 1 of the Agents is changing presence state to 'Available' but the call in queue is not presented to this 'Available' Agent. It sometimes takes up to 40 seconds before that call is presented to that 'Available' Agent... Seems that presence check is not at all real time. Anyone else experiencing this issue as this causes bad user and customer experience...
Double ringing for CQ calls
Hi all, We have a call queue set up for our two receptionist and it was working fine but the have noticed one small issue when getting calls through CQ. Sometimes when a call is answered by either one of our receptionists, they get another incoming call seconds later from the same number. So when another receptionist answered the call again, it shows the message "<..>" inside the blue hexagon in a middle of Teams call. See a picture below. Does anyone has got a same experience and know what's going on? Wonder whether it is a Teams error or our Call service provider (duplicating calls maybe?) Are there any ways to resolve this? It did happen randomly and bit annoyed when it happens. Thanks, Damian
