Teams chat conversation history
2 Topics
Teams chat - where is it saved and how can I access it?
Good Morning, We are in the process of transitioning to MS Teams and will be looking to sunset the Skype app within our environment. At present our Incident Management (IM) team who is provisioned to us via IBM use skype to conduct any group chats relating to major incidents that are affecting 100+ users. I am trying to move the IM team across to MS Teams and away from skype but one of the sticking points is the conversation history in Teams. The exact question I have been asked is - "...currently our chats auto save to the conversation history folders in outlook meaning we can easily go back and find conversations we have had should we need to check what was said on an incident etc, as far as I know Teams does not do this...…" After further conversation with one of the incident managers I ran a webex and showed them how Teams works in relation to setting up groups and setting up chat groups with specific people for specific incidents that occur. The manager was pretty much sold on the benefit of Teams but there is just that snagging point of where conversation history is stored. Its great that we can have chat groups but considering that our IM team deal with 200+ incidents a year the amount of chat groups being created in Teams will get quite heavy. Its not a simple matter of going back to a particular chat group setup for a particular incident only to discuss another incident - we need to keep chat for each incident separate in which case we need to be able to have the chat and then it saves automatically to a location and should be easily accessible. Once an Incident has been resolved we can then close off the chat so that Teams does not become bogged down with many chat groups whilst still having access to the conversation history of each and every chat. Is anyone else facing this dilemma? Is there anyone from MS that can advise on this?Solved867KViews10likes12Comments
