User Support
11 TopicsBulk import of Excel template of OKRs into Viva Goals
In Viva Goals, it states that you can bulk import OKR's using an Excel template that downloads. You cannot make any changes to the template (no renaming or moving columns etc.), just add data. Which I did, but it keeps failing, but it doesn't tell me why it fails or how to fix it. I even added data that was supposed to be "optional". I also ensured that I have the Excel Integrations downloaded. I confirmed how the file format was saved. Could it be that in the Excel template, the Item Type sheet (Objective, Key Result, Project) has different naming properties then what is showing in the trial version that I am using? Under the Admin Dashboard > Custom Terminology, it reads, OKR, Objective, Key Results and Initiative. Could this effect my import? Any help would be much appreciated. Using the OKR template would be very beneficial. Thank you.971Views0likes2CommentsViva Goals
Hi, I'm not able access Viva Goals through Office.com it gives below error while accessing. Note : Have Activated Viva Goals Trial Pack. When trying to access within teams app or through goals.microsoft.com URL it is accessible. Please suggest on this, what is causing this error.253Views0likes1CommentViva Goals not loading in Safari and Firefox Browser
Hi everyone, we started using Viva Goals in our company and multiple people reported that viva goals is not working correctly in Safari and Firefox. Just the header is shown with en empty content. It works fine in other browsers and within Teams. I remember a few month back, when I tests Viva Goals it was still working. Is this a known issue?129Views0likes1CommentUsers can't access Viva Goals
Hi- recently a number of our users suddenly can no longer access Viva Goals, either through Teams or web browser. On the browser, both a direct link to Viva Goals or going through the Office Portal gives them similar issues. Here are a few error codes and screenshots from various affected users: Error code: 20241009T132715Z-17bd99658d9cdh6wcrg61u11h40000000m5g00000000bv8q Error code: 20241004T135842Z-15767c5fc55472x4k7dmphmadg0000000c7g00000000hx41 Error code: 20241003T173249Z-17bd99658d9vhcxnmvkgw4dz8c0000000a5g00000000cm6 Error code: 20241008T190645Z-16b659b4499f652swtf15xkd7s00000000ng000000003n7q Confirming they all have licenses applied to their accounts on Admin Center and are in our one and only organization. I also don't see anyone on the user-led trials being affected by this. + we have Teams Admin Center granting access to Viva Goals org-wide. Has anyone else experienced this or know how to solve? I personally can't see a pattern to see what might be causing this...145Views0likes1CommentOrganisation dependent on specific user
Hi, following case: I created an OKR Organisation. So I'm the "creater" and one of two "owner"s. Unfortunately I had only a test license. This lead to deactivation of my Viva Goals access. In the meantime the whole OKR Organisation was not reachable, viewable, usable for anyone else. Of course I now got a "normal" Viva Goals license. But we fear that in case of something happening to my account (many possible scenarios) may lead to the whole OKR-Organisation being non functional. How can we prevent this? How can we make the OKR Organisation user-independent? Thanks, Regards, Jonathan244Views0likes4CommentsSharing with external users
It doesn't seem like Viva goals allows us to share data with external users. There doesn't even the ability to print off a dashboard (it is a mess when you print it from the browser. It just seems like a common thing you might have to share at least the dashboard with external users. Nonprofit board review for example. Wondering if it is just me missing something.408Views0likes1CommentUsers are unable to add Initiatives or objectives
My Team members in Viva Goals are unable to create initiatives or objectives or key results. They can update them. I've went so far as to explicitly include users under Admin -> OKR Model Dashboard for initiatives (I don't want to have to do that). They still can't create any of the three objects. From what I've read if you are a member of a Team in Goals you should be able to create objectives, key results and initiatives. What could be the problem?210Views0likes0CommentsViva Goals and Power Automate
I would like to create a flow in Power Automate to download the current list of some 924 OKRs in our 15 organisations and send it to PowerBI and trying to learn how to do it but "Viva Goals" appears nowhere in any Power Automate community search and "Power Automate" appears nowhere in any Viva Goals community search. I'm clearly missing some fundamental knowledge, please help. Thanks, RichardSolved1.2KViews0likes1Comment