Skype phone numbers we are using for US, AU are not working at all, we need help please
We have already paid for yearly renting of the Skype phone numbers we are using for US, AU and these are not working because are not getting redirected after the right settings in place, also the voicemails are not working at all, no settings working at all and after paying there is no one to talk to and report the issue, no email of support, no department of support to send ticket, no phone number, absolutely nothing to provide you support as client for something that you paid and is not working!!! I have tried to adjust the settings based on the forms from the Skype app for windows also from the Skype app for web and I tried both the redirect also the voicemail and none of them working to be setup. So disappointed and we already paid for 1 year in advance for both of them. We need help!Response Groups and Not Ringing a Person in the Group
We have have response groups set up for almost two years. Recently, I have started having reports that some people in the group do not get calls to the response group. I confirmed that the response group is set up as parallel routing method. I cannot get the call to go to their phone. I signed on a test phone in my office and the call never rings their phone. However, the other three people in that office their phones ring. I have tried removing and adding them back to the group. I have tried changing from informal to formal participation policy and it does not work. Currently, I have a group of four people in the group but one person calls to the response group does not work. Has anyone else had this issue or have any suggestions on what to check? We are hybrid set up. This is the second or third response group where I have had this issue. One other group, I ended up changing them to formal, had the people log into the response group, and they have been working fine ever since (about two months). This group is not working and I am not sure why. Any assistance would be appreciated. John
Skype for Business on-prem without Exchange Hybrid - autodiscover configuration?
We completed a migration of all Exchange users to Office 365 several months ago, and we have one remaining Exchange Hybrid server. We have our phone system that is currently Skype for Business (planned to be replaced with Teams in 6+ months), and we want to get rid of the last Exchange server. Exchange is currently providing autodiscover for S4B, and I am looking for guidance on what steps we need to do (and if it is possible) to re-point autodiscover to the S4B Front-End pool so that we can remove the last Exchange Server. Any advice?Poly Voyager 4220 Series Stuck on mute once muted on Skype Call
Dear Sir/Madam, I have a Poly Voyager 4220 Series and it's always stuck on mute whenever I muted it. The problem is, once muted, I couldn't unmute it anymore. The workaround is, I had to choose a different device, unmute, then choose Poly BT600 so I can speak again. But I don't have this problem with Microsoft Teams. I used to have another headset Poly blackwire 3220 series, that works just fine. I can mute/unmute as I wish. Best regards, Calvin
Anyone here still using Snom phones? Incoming call glitch when using Edge Server
I'm noticing a glitch that is happening with our older Snom 710/720/D725 phones, doesn't affect our Audiocodes phones. I believe it is related to STUN / ICE. When we have an external user that is connecting via our Edge Server (either a remote IP phone or S4B App) and they call an internal extension where the user has a Snom Phone, the audio will drop out after 5-10 seconds. If the internal user with a Snom phone calls that person back, the audio is fine so it is only a one-way issue. Anyone dealt with this issue before?PSTN callers can't hear us
1. Teams Only organization w/Phone System/Calling Plans 2. Polycom VVX VoIP phones (latest SfB online certified firmware) When someone calls in, the Polycom phones and Teams apps that are logged into that account ring, but when we answer one of the Polycom phones, the person calling us cannot hear us. We can hear them. This happens about 3/4 of the time, but not always, and with seemingly no pattern. It doesn't seem to happen when answering using the actual Teams app - only when using the Polycom phones. I've checked out our firewall settings and we are not blocking any of the documented ports or ranges of ports that need to be open, and there is nothing in the actual call log that indicates something is going wrong. I'm at a loss as to how to even begin troubleshooting this. Any advice as to where I can look for clues? Thanks, BobPolycom VVX 411 Signing out Users at Random
Hello, We are about to roll out Polycom VVX411 phones using SfB but in our testing users are getting logged out seemingly randomly between 7-30 days. They do get an error "Exchange authentication failed. Sign out and sign in again." on their Polycom phones about 1-2 hours before the phone actually logs them out. We are running Polycom UC Software version 5.9.3.2857 We have MFA enabled for our end users also. We are using SfB and Exchange online, nothing on-prem. Has anyone seen or fixed this issue in their environment? Thanks!
