Dial Tone in Microsoft Teams Meeting
Hello Tech Community, We are currently experiencing an issue where users are hearing a dial tone in a Microsoft Teams meeting. We are currently in Islands Mode and the default chat app for Office is Skype for Business, and the users use both applications. We initially thought that the issue was due to users attempting to use call controls for Teams, therefore taking Skype into an off-hook state , causing that dial tone. However, one of our UC guys has said that this isn't in fact what is happening. When he either clicks the Teams toast or the join button from the calendar, the Teams meeting starts as usual, but Skype plays a dial tone, and he needs to exit the Skype app for the dial tone to stop. This also seems to have coincided with a recent office application update. Any help with this would be greatly appreciated. Kind Regards, Alex.
Status does not update (New Teams)
Hi, We've been testing the new Teams before we roll it out more widely. We have noticed that your status does not update consistently with the new Teams, as in, here is one scenario as an example I'm showing as available and somebody calls me (working well at this point) I pick up the call and when I do I show as busy (still all going well) I present during the call and the status changes to do not disturb (so far so good still) I end the call, but my status stays as do not disturb indefinitely until I click on reset status. (this is the behaviour that didn't used to happen in classic Teams) All throughout the above I did not manually change my status; it was just updating automatically as my activity changed, but did not update in the end when my call ended. Is anyone else experiencing this and is there a way to fix this? Thanks, Andrea
Teams Business Voice and extensions
I am looking for some assistance if anyone can help out. I am migrating our existing phone system to Business Voice and I am running into some issues getting extensions used how they used to be. Basically we have our main number (ex. 123456789) and I would like to be able to dial externally then input the extension (ex. 115) and reach that user. And internally just dial another users extension to reach them. Here are a few specific things I am running into Our auto attendant is set to dial by extension but I cant actually get it to route to a users extension We have the users Office number field in Azure and O365 as 123456789;ext=115 For internal extensions I am looking for a way - maybe through dial plans? to get the input of the extension to go to the user as well. Note our auto attendant number and user numbers are separate meaning they extensions are not part of the main number in any way (1234567115) where we could just cut off part of the number. Any advice would be greatly appreciated.
