Building a WhatsApp AI bot for customer support
In this blog post, we’ll explore how to build a customer support application that integrates with WhatsApp using Azure Communication Services and Azure OpenAI. This app enables users to interact with a self-service bot to resolve common customer queries, such as troubleshooting errors or checking order status.Wipro and Microsoft combine forces to transform B2C communications in the enterprise
As we round out 2023, it is with great excitement to share that Wipro Limited and Microsoft are working together to help enterprises propel their success in the digital era with intelligent B2C communication solutions. We are enabling a trifecta with industry leaders, Wipro Limited and Microsoft to build formidable customer and communication experiences in financial services, energy and resources, and retail.Accelerate customer outcomes with Azure AI Services and Azure Communication Services
Learn how Azure Communication Services and Azure AI, and Azure Cognitive Search can be used to automate and transform your customer interactions with faster and informed human-centric responses across any communication channel.Azure Communication Services in Healthcare Update – HIMSS & BUILD 2023
AI took center stage at HIMSS23 with announcements from Andor Health, Epic, and Nuance. Amy Berk, Dir. of Population Health at Microsoft states, “Azure Communication Services amplifies virtual health by integrating communication into the real-time virtual environment; enabling the patient in multiple ways thereby enhancing and personalizing the patient-provider relationship at the point of care.”
Azure Communications Services and Azure Open AI Reimagine Customer Support and Business Insights
Contact and support centers are often the first point of contact for customers who need assistance, information, or feedback from an organization. That's why many contact centers are looking for ways to leverage artificial intelligence (AI) to enhance their workflows, automate repetitive tasks, and provide faster and better service. In this article we will explore how Azure Communication Services can help contact centers to improve support agent productivity, customer satisfaction, and reduce costs.
