Mouse pointer disappearing over Word/Excel/Outlook in AVD
Hi We are seeing a strange issue on a bunch of session hosts where user over certain apps cannot see the mouse pointer in their full screen AVD sessions. Session hosts are running Windows 10 22H2 up to date (well to February B week release); user client up to date, I am not aware we had user ever report this prior to completely rebuilding a new host pool last autumn for the AppReadiness crashing issues. From what we can tell this only seem to happen with Microsoft Excel, Word and the Outlook compose window, the mouse pointer basically becomes transparent as you can't see it so it makes it hard to select text or cells accurately. Clients are mostly a mix of HP and Lenovo PCs micro PCs running Windows 10 22H2 and Windows 11 23H2 Enterprise on Intel 8th to 12th Gen CPUs and AMD Ryzen Pro CPUs with integrated graphics. Does anyone else see this or any ideas what might be causing it?Error opening some Excel files using Applications in AVD
We are using Microsoft Windows 10 multi session + Microsoft 365 Apps image dated 4/25/2021. Our requirements are Office 32-bit, and we are using Applications. Around the middle of July, we started receiving an error opening some Excel files in OneDrive. We have close to 400 users using AVD with the Office 365 E3 license. Microsoft Excel Sorry we couldn't open 'https://company-my.sharepoint.com/personal/username/Documents/filename.xlsx'. Click OK button Microsoft Excel Microsoft Excel cannot access the file 'C:\Users\Username\OneDrive - Company\filename.xlsx'. There are several possible reasons: The file name or path does not exist. The file is being used by another program. The workbook you are trying to save has the same name as a current open workbook. If I open the Excel file on my local computer with OneDrive, no error. If I open the Excel file Online in O365, no error. If I open the Excel file using the Default Desktop, no error. It seems to only occur when using the applications in AVD. Our workaround is to make a copy of the Excel file that has the error and then we can open that copy. The error does not happen with all Excel files. The files with trouble do not have any features enabled, are all .XLSX format. I did open a ticket with the Microsoft Tech, and he had me rename this folder to -old “C:\Users\username\AppData\Local\Microsoft\Office” which seemed to work until I logged in the next day, then had the same error. Has anyone else seen this error or have any ideas on how to resolve? Thanks, Denise
