Recovery does not work for suddenly blocked hotmail account
Hi, I try to help a friend who is suddenly locked out of his hotmail account. The account was made very long ago, so unfortunately the recovery emailadres doesn't exists any more. We did the complete recovery process (twice already) and were able to give exact emailadresses and email subjects like requested. Immediately after submitting we received this: We have determined that the information you provided was not sufficient for us to validate your account ownership. This cannot be reviewed by a person in zero seconds. And the automated system clearly fails! What extra info can we give? Also: We have taken the additional step of blocking your account until we can verify you as the account owner. This will prevent any further use of the account and protect you from any possible malicious activity. So the blocked account is extra blocked? How can we access the account again? The owner is not good with computers (that's why I help him) but he needs his account for important documents like his paychecks, contracts, tickets... Thanks, any help is appreciated!
HACKED ACCOUNT
My mom's FB is hacked. I have alr submitted a form for hacked account but the info provided is incorrect. I believe the hacker has changed all the information. I can't get through to a live agent to explain. The help system is so bad! I've clicked e-mail us, through the virtual agent and contact us but it doesn't lead to anything except my inbox. I don't even know what their customer support e-mail is. PLEASE HELP ME