Assistance on Microsoft Townhalls, Live events and Webinars
Dear All, We hope you're enjoying our new Teams Town Halls! To further support your event experience, we’re excited to introduce the Microsoft Live Event Assistance Program (LEAP)—a complimentary service designed to help you seamlessly plan and execute your events (New Teams Townhalls, Live events, Webinars) What Does LEAP Offer? This free program connects you with Microsoft event experts who can assist with: Training and demos Configuration support Assistance before, during, and after your Town Halls, webinars, or live events Whether you're transitioning from Teams Live Events to Town Halls or planning future events, our team is here to guide you every step of the way. How to Access Free Support To receive assistance for your Microsoft events, simply log a support case with our experts. Please bookmark or update the following links to submit your request: Microsoft events assist portal (LEAP) Microsoft free support for your events (LEAP) Important Notes for First-Time Users Profile Creation: On your first visit, you may be prompted to create a profile. If redirected to a form that doesn’t mention LEAP, simply revisit Live Event Assist after profile creation. When submitting your support request, please follow these guidelines: Product Family: Cloud and Online Services Product: Live Events Assistance Program (LEAP) Support Type: Professional No Charge Issue Description: Title: Live Events Assistance Request Event Date and Duration Event Location Note: Use your work contact details (corporate email). Personal accounts such as Outlook or Gmail are not supported. If you're an event attendee, please contact your event host for assistance. Additionally, our team can assist with Microsoft eCDN-related queries. Learn More To explore the full benefits of the LEAP program, visit: Microsoft Virtual Event Guidance We look forward to helping you make your events a success!
Streaming teams live events to TV screens
We currently utilise Teams live events to broadcast news / updates throughout the business. The majority of users join the live event from their Teams desktop app. I'm looking into a way of streaming those live events on our TV screens throughout the Head office buildings (canteen, break out rooms etc). We currently use BrightSign digital signage devices on the TV's to show URL's etc. I've read up on creating a live stream in YouTube / Vimeo, collecting the stream URL & Key, then adding that to the new 'Custom Streaming' app in Teams, which effectively broadcasts the live event to YouTube / Vimeo. My only concern with this is that I want the Teams live event to remain 'private', however I don't want to have to enter login credentials on the TV screens. Has anyone come up with a creative way of achieving this? Thanks in advance
Problem during Live event broadcast
Hello~ My organization has been using live events for a while, I personally have been producer of 4-5. We do the broadcast connecting multiple speakers from different countries, so everyone in the organization can become more connnected. Yesterday we hosted one of our quarterly events where the C-level provides updates about the company....the event was going well, everyone in all the locations were doing a great job, but at the end something went wrong, at some point, not sure why the image disapeared. The attendees were still able to listen, the audio was fine, but the image couldn't be moved to the live feed, I tried pulling only the share screen, having only the webcam, having both, nothing worked. I also tried to leave the event and join again, use another producer account, nothing working. This happened after the event have been going smoothly for about 45-50mins, all the suddlen the image that was live (ppt+webcam) disapeared (when this happen, no changes were being done to the broadcast, we were just listening to a presentation), when I as producer tried to put any content in the live feed I got an error message (but no error number), see screencap below:
