Microsoft Partner Support (UK) - No answer
Hi I'm trying to reach someone in Partner Support however all attempts lead nowhere. I've opened cases and they have been closed automatically without being fully answered. I've tried to use the Partner Support Options located here: https://support.microsoft.com/en-gb/topic/partner-support-options-6e2fefd9-4adf-2be1-9968-165aa84b1c3b Support by phone takes you to the usual process for opening a case, this does not provide an option in the list for the problem I'm having. It also does seem to just result in opening a new case so I'm back where I started and no phone number provided. If I click chat online with an agent I get the following: I am logged in to my partner account, I have tried multiple computers. I also tried calling the regular Microsoft Support number here in the UK 0344 800 2400 but it is an entirely automated service. It doesn't understand my request and also doesn't allow you to speak with an actual person. Is anyone else having the same trouble?Welcome to the new Advanced Support for Partners (ASfP) Community!
For more than 7 years, the globally available, cloud-focused, paid Partner support offering, Advanced Support for Partners (ASfP), has been providing amazing support to thousands of Partners across more than 130 countries. ASfP supports many types of Partners (MSPs, ISVs, SIs) across the various Microsoft cloud solution areas including Business Applications, Data & AI, Digital & App Innovation, Infrastructure, Modern Work, and Security. ASfP provides Partners with the benefits they need to grow technically, to have a better relationship with Microsoft, and with next-level reactive support capabilities*. Partners often see higher Azure Consumed Revenue, deploy more seat-based subscriptions, and receive Microsoft-direct guidance that improves the application development cycle. Additionally, Partners in ASfP on average have higher Microsoft Cloud Partner Program Capability Scores and more Solutions Partner Designations, driven by the customized Partner Learning Plans, various Account Planning engagements, and other Partner enablement benefits in ASfP. The key benefit of ASfP is the in-house Partner Success Account Manager (PSAM), a Trusted Business Advisor that provides Partner organizations with the most direct connection to all things Microsoft. This is a benefit only Microsoft can provide. Please consider joining this new community here on the Tech Community site. Here, we will share information about the benefits, capabilities, and successes in ASfP, in addition to sharing relevant, Partner-rich insight that we hope adds value to your organization and brings you closer to the Microsoft Advanced Support for Partners team! For more information about Advanced Support for Partners, please visit the ASfP website. If you would like to be contacted by an ASfP specialist to discuss your needs, to learn more about the benefits of ASfP, or to join the ASfP program, please complete this form today! --Advanced Support for Partners
