Broken Benefits
As a Solution Partner in good standing, One of the "benefits" is Microsoft Product Support, In fact, when our clients have issues only questions submitted here will get answered. Problem is, the instructions say: While steps 1 and 2 are easy, when trying to accomplish step three, for a benefit in which we are entitled, we get this when going to the customer page. Can someone please explain to me HOW I'm supposed to add my customer to get support? This seems like a clear breach of benefits. To pre-answer some your questions: I'm a global admin on this domain, I have all partner administration roles assigned to me.Getting benefits from Solution Designation without purchase
Moving from legacy Microsoft Silver / Gold legacy benefits to new benefits is missing a lot in Azure subscription benefit. So basically I need to purchase both - Partner Success Expended Benefits AND the Solution partner designation , or just one? I need Azure us much as I can get.There are no benefits to being a MS Partner
The absolute absurdity of being a Microsoft Partner is beyond insanity. Some of us have built businesses around the Microsoft Ecosystem (STUPIDLY I MUST ADD). And for what? For Microsoft to block us from our accounts and give zero explanation of the issue? As I am sure others have seen since there are posts everywhere of other people having the same issues, its mind blowing that Microsoft does nothing to assist its partners who are the ones generating them the revenue. Supporting their crappy products over and over and over again being the ones on the front lines getting beat up by their customers because of constant outages, constant issues. Back in September my account was blocked. Not one bit of an explanation. Not one email telling me why. The only thing I got was a notice saying my visual studio enterprise license was removed. Upon checking I couldn't find anything. I open a support ticket. And so far, the only thing I have been told is my account has been blocked. Yet not one person can apparently tell me why? Not one person can tell me what I need to do to fix it? Not one person can even get on the phone to assist on this. Before I lost numerous customers because of this. I was selling 30k a month in licenses. And now because my account was blocked, I have lost access to a crap ton of my development, I have lost access to any and all of the benefits. I have lost access to basically everything even though when you look at my partner center account. Every single thing still shows active / approved. Etc. My suggestion, if you are considering becoming a Microsoft Partner. DONT. SIMPLE AS THAT. The fact they can block you from doing business, block access to products and services you have paid for. And give you zero ability to fix it so you lose numerous customers and don't even tell you what happened or what needs to be done to rectify the issue. Partnering with Microsoft is the single biggest mistake I have made as a business owner. The second biggest would be that I built my development side of the business fully integrated into the MS ecosystem. Which made it so they cost me countless amounts of money and ability to even do business with my customers.
Confused about legacy renewal / Solutions Partner benefits
Hi. According to Partner Center, our Legacy Silver Membership ran from 8/9/22 to 8/9/23. Our Solutions Partner designation is running from 8/21/23 to 8/20/24. On the Legacy Silver/Gold page, it says "Not Entrolled" and "No benefits assigned yet since you do not have active Legacy Silver or Gold Program membership yet." However - I am being told by partner support (who relies wayyyyy too heavily on AI to write their emails, btw) that as we have active legacy silver benefits, we cannot get our Solutions Partner benefits until this fall. On the Solutions Partner Designation Membership Offers, it says my renewal window is August 20 2024 - September 18 2024. Any ideas? This is extremely frustrating and support doesn't seem to understand what is going on - they have been doing webtrace / app troubleshooting. TIA.
