subcode
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Direct Routing call log - 7015 and 7000 "Call ended by media agent"
We're using Direct Routing to route all our calls into Auto Attendant and then some of them onto Teams users via call queues. In the downloaded CSV of call logs there are 2 columns called : Final Microsoft subcode Final SIP Phrase We are trying to go definitive on which subcode or phrase actually means and I cannot find a definitive description of these 2 anywhere on the internet... We are guessing the 7000 "Call Ended by Media Agent" is when something within MS Phone System cuts the call off - like an auto attendant which ends with a hang up, or an announcement which also ends with a hang up. Is this correct? Could the 7000 be caused by an error somewhere? Similar for 7015 "Call Ended by media agent because transfer completed successfully" - we are guessing that the Media Agent is MS Phone System but we can't determine if this 'transfer' is when a Teams user transfers the call to another part or when the Auto Attendant or Queue transfers the caller from a queue to a user... Any ideas would be gratefully received...Solved10KViews0likes6Comments