teams calls
5 TopicsTeams calls disconnects / dropped / terminated when users are logged into multiple devices
Hi everyone, [Edit : see my response below, we don't think this is due to different versions, but due to a user being logged into teams on multiple devices] What I think we're seeing is a difference in teams desktop client versions causing calls to be dropped or terminated. The scenario Bob has Teams desktop app version 1.3.00.9267 Sally has Teams desktop app version 1.3.00.8663 When Sally calls Bob (8663 to 9267) then Bob answers the call and the call connects, and they can talk. BUT When Bob calls Sally (9267 to 8663) then Sally answers the call immediately drops Bob sees "sally ended the call" and Sally sees "Bob ended the call" , and they can't connect. Meeting invites work for both parties, and in some cases trying several times seems to allow the call to connect (still investigating this). Is anyone else seeing this ? The AppData\Roaming\Microsoft\Teams\logs.txt exists but I don't know how to interpretSolved267KViews2likes23Comments
