Connect with experts and redefine what’s possible at work – join us at the Microsoft 365 Community Conference May 6-8. Learn more >

teams calls

5 Topics

Teams calls disconnects / dropped / terminated when users are logged into multiple devices
Hi everyone, [Edit : see my response below, we don't think this is due to different versions, but due to a user being logged into teams on multiple devices] What I think we're seeing is a difference in teams desktop client versions causing calls to be dropped or terminated. The scenario Bob has Teams desktop app version 1.3.00.9267 Sally has Teams desktop app version 1.3.00.8663 When Sally calls Bob (8663 to 9267) then Bob answers the call and the call connects, and they can talk. BUT When Bob calls Sally (9267 to 8663) then Sally answers the call immediately drops Bob sees "sally ended the call" and Sally sees "Bob ended the call" , and they can't connect. Meeting invites work for both parties, and in some cases trying several times seems to allow the call to connect (still investigating this). Is anyone else seeing this ? The AppData\Roaming\Microsoft\Teams\logs.txt exists but I don't know how to interpret
Solved
Dorje-McKinnon
May 06, 2020 Place Microsoft Teams
267KViews
2likes
23Comments
Answer incoming calls on any device other than desktop
I have Teams signed in with the same account on 2 of my desktop computers (Win & Mac) and on 2 of my phones (iOS & Android) but incoming calls ring only on my work computer and doesn't show up on any of the others. Chat and other functions work well. I can't find any switch in the Settings or articles on the net. So do anyone have the same problem or is there a simple solution for this that I miss? Thanks in advance!
Solved
safranyattila
May 21, 2020 Place Microsoft Teams
48KViews
0likes
7Comments
Missed calls are not shown on history that came through call queue
Hi, When i miss a call which comes into my Call Queue, it is not registered in my call history? Is there a way we can fix this? If not, what are the best practices to track the missed calls. Thanks, Shravan
Solved
shravanDH
Apr 30, 2020 Place Microsoft Teams
37KViews
0likes
18Comments
PSTN Teams inbound calls keeps dropping
Hi all, I have a problem with Teams Client app, when I receive PSTN calls Teams immediately drop it and I can't answer. The stranger thing is that with web browser app (teams.microsoft.com) is working fine. The steps I tried solving the issue are: - Uninstall and reinstall Microsoft Teams app - Clear Teams Cache in C:\users\userprofile\appdata\roaming\teams - try to delete and then re-assign the calling plan license to my user in 365 admin center. - verify the Teams policy applied to my account that are the same as other users where it works fine Outbound calls works correctly. I really don't know what to do. Can you please help me? Thanks a lot Regards Matteo
iCobretti
Oct 11, 2022 Place Microsoft Teams
3.4KViews
0likes
5Comments
Teams on one PC won't make or receive calls - "We are sorry - We've run into an issue"
The web and mobile version work fine. These actions did not help Reinstalling Teams and updating it Turning off AV and firewall and retesting Latest windows 10 updates I looked for the latest logs but saw no errors that displayed issue - https://docs.microsoft.com/en-us/microsoftteams/log-files What else can i try? Thanks Stuart
Solved
Stuartf
Sep 10, 2020 Place Microsoft Teams
955Views
0likes
1Comment