In an era where technology continually reshapes the way we work, the integration of AI into HR processes has emerged as a game-changer. The employee experience, a critical component of any organization's success, is beginning to see significant advancements through the application of AI.

REPORT: The Role of the Employee Experience Platform in Enterprise AI Transformation

A groundbreaking new report by HR technology leader Josh Bersin , in collaboration with Microsoft, delves into this evolution, highlighting the transformative impact of AI on the Employee Experience Platform (EXP). Here, we uncover the key insights from the report, shedding light on the ways AI is revolutionizing employee engagement, productivity, and business impact.

1. The Employee Experience Platform (EXP) has changed from a transactional tool to a dynamic system

The Employee Experience Platform (EXP) has evolved from a transactional tool into a dynamic system that integrates AI to enhance employee experience, improve business impact, and facilitate AI adoption.

AI is now the core engine behind communication, skilling, learning, and measurement capabilities in the EXP, extending all the way into AI-powered agents for employee services issues.

The concept of what an EXP is capable of and its potential breadth and impact has expanded in the era of AI; HR and IT leaders should be prepared to understand this seismic shift and strategize accordingly.

2. AI in HR Tech opens the door to hyper-personalization

AI and machine learning have revolutionized the HR technology landscape by providing highly personalized employee experiences, from skilling assessments and learning recommendations, to communications targeted to the right employees at the right time, to getting fundamental HR and IT answers and tasks completed based on your specific role, geographic region, and other employee data. The new EXP interfaces seamlessly with employees, managers, senior leaders, candidates, and contractors, making it indispensable for effective HR management and operations.

3. In the era of AI, the model changes from change management to change agility

Successful AI transformation requires a shift from traditional change management to change agility.

This involves continuous testing, learning, and adaptation by the workforce, facilitated by the EXP.

4. Innovators like ASOS and Clifford Chance are already reaping the benefits of AI in their business processes

Case studies in the report from ASOS and Clifford Chance illustrate the practical benefits of AI in boosting productivity, sustainability, and employee wellbeing. These examples showcase the transformative power of AI tools in real-world scenarios and emphasize the importance of a human-centered approach to AI adoption.

5. HR leadership plays a pivotal role in AI transformation

HR leadership, in collaboration with IT leadership, plays a pivotal role in driving AI transformation by integrating AI into HR processes, upskilling employees, and aligning AI tools with organizational culture and values. The report recommends a collaborative approach across HR, IT, legal, compliance, finance, and business operations to maximize AI's benefits.

Read the full report

These key insights demonstrate the profound impact AI is having on the employee experience, revolutionizing the way organizations engage, support, and empower their employees. To delve deeper into these transformative changes and explore the comprehensive findings, we encourage you to read the report by Josh Bersin and Microsoft and discover the full potential of AI in your organization.  

And if you’re ready to dig deeper, join us on February 27 at 10AM PT for a webinar with Josh Bersin, Founder and CEO of the Josh Bersin Company, Kathi Enderes, SVP, Global Industry Analyst, and Prerna Ajmera, GM of HR Digital Strategy and Innovation at Microsoft, to understand the findings directly from our experts.

Register Here: Webinar Registration