Transforming Healthcare with AI: Healthcare Cohort Recap – February 2025

In our recent quarterly healthcare cohort session, we delved into the transformative power of AI in the healthcare sector. In order to better understand our cohort members on the call, we kicked off the meeting by asking where each participant felt their organization was on its AI workforce transformation journey. As expected, the majority of responses came back as a range of early stages of utilizing AI, and 43% of the responses said they were already implementing AI in their workforce transformation journey! This poll aligned with the research that our People Science Advisory team reviewed in that, according to Gartner (2024), only 38% of HR leaders are piloting, planning implementation, or have already implemented generative AI.

Moving on from the research, we jumped into the heart of the session’s discussion and asked for members to share how they were currently utilizing AI in their HR roles and across the organization to drive better business and people outcomes.

Copilot/AI Use Cases

We heard stories of how organizations were using Microsoft 365 Copilot as a partner to enhance training and user experience. One cohort member stated that his learning team is planning to use Copilot in a training environment as a role-playing partner as the organization doesn’t conduct many in-person trainings anymore.  With Copilot, manager trainees can practice having “mock” conversations with members of their team and receive helpful feedback at the end of the exercise.

Our members also shared how Copilot is being used as an assistant, saving significant time in HR tasks. A few members shared how AI has generally been incorporated throughout their organizational culture, and they are frequently brainstorming how else to incorporate AI to improve their work. One member went on to say that they “have an AI journey in place to nudge and meet the team member within their workflow in moments such as Onboarding, Enriched Connections, Recognition, and Learning.” 

Change Management for Copilot/AI

It was amazing to hear first-hand how our cohort members were using AI, and it also brought up the topic of strategic change management around Copilot/AI. Members shared various strategies, including soft launches and dedicated office hours, to ensure smooth adoption and maximize AI's potential.  One member who has seen positive results from his organization’s rollout of Microsoft Copilot in Viva Glint said, “we do large ‘office hour’ sessions in the two weeks after we give leaders access to Viva Glint, spending an hour showcasing every item in the platform including the Copilot functionality. We also enlist HRBPs to help us with facilitating and running these, giving them a chance to teach others which makes them champions of the Viva Glint platform and survey action planning.” 

Microsoft Copilot in Viva Glint Demonstration

Aside from the discussion, it was helpful to see Microsoft Copilot in Viva Glint in action too! During the latter half of the session, one member gave a live demonstration of the practical benefits of using Copilot in Viva Glint to analyze and summarize survey comments. This was a great illustration of how Copilot can quickly generate accurate summaries. He told the group how the Copilot in Glint qualitative insights greatly assist his senior leadership team in decision-making and strategic planning. He also reiterated how he feels that the Copilot comment summaries are accurate and save him the time of having to reach through thousands of comments individually. This is a sentiment that many of our customers have expressed which you can see here from Viva Glint customer, Phillips 66.

Microsoft Copilot in Viva Glint Prompts

We loved seeing the brainstorming happening in chat where members shared other potential ideas for prompts. A member listed some of her favorite prompts that she frequently uses with Copilot in Viva Glint.  “You can ask it to use any built-in filter/attribute you already have in Glint, I love asking for things like, “What are the top three insights from our Generation Z team members….” things like that.” “It’s a game-changer to get very quick, drilled-down information.” Another member suggested the ability of asking Copilot to summarize the changes between current employee comments versus comments from a previous administration of a survey on a given topic.

Overall, the session underscored AI's transformative potential in healthcare, offering valuable insights and practical examples of how AI can drive efficiency, innovation, and better outcomes in the industry. We’d love for you to join our Healthcare Cohort for these types of insights and to share your own experiences with like-minded professionals!  For more information on joining one of our cohorts, check out our blog post.