Forum Discussion
Admin acces
As an organization we have an office 365 account, but we do not know who the admin/manager is. The suspicion is that it is someone who left the organization a while ago, which is why we do not have an active email address and/or password for those accounts. We cannot log in to the admin center because of this. Does anyone have a solution on how we can regain access to our office management? Telephone contact with MS has not helped so far because we do not know who the admin is and they keep asking for it or saying that we have to ask our admin.
Please consider below:
- Verify Ownership of the Tenant:
- Microsoft requires proof that your organization owns the tenant. Gather documents such as:
- The domain registration details (e.g., WHOIS records).
- Billing information for the Office 365 subscription.
- Any other proof of ownership, such as invoices or purchase orders.
- Microsoft requires proof that your organization owns the tenant. Gather documents such as:
- Contact Microsoft Support:
- Reach out to Microsoft Support again and explain the situation. Provide the ownership documents mentioned above.
- Use the Microsoft 365 Admin Support page to create a support ticket. If you cannot log in, use the Global Customer Service Phone Numbers to contact Microsoft directly.
- DNS Verification:
- If you have access to the domain's DNS settings, you can verify ownership by adding a TXT record provided by Microsoft. This is a common method to prove control over the domain associated with the tenant.
- Escalate the Issue:
- If initial support attempts fail, request to escalate the issue to a higher-level support team. Be persistent and provide all necessary documentation.
- Legal or IT Assistance:
- If the above steps do not work, consider involving your legal or IT team to formally address the issue with Microsoft.
- Verify Ownership of the Tenant:
