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adscreen's avatar
adscreen
Copper Contributor
Jun 13, 2024

Azure Communication Service / Call a Call Queue

Hello

When I try to call a call queue in the same tenant from Azure Communication Services, a connection is established and then terminated shortly afterwards with this error code: {message: 'CallSetupError', code: 403, subCode: 10391, resultCategories: Array(1)}

I could not find anything about this error code in the documentation. Can anyone help me here?

I have also adjusted the tenant policy as described here: https://learn.microsoft.com/en-us/azure/communication-services/quickstarts/voice-video-calling/get-started-teams-call-queue

Best regards

  • Kidd_Ip's avatar
    Kidd_Ip
    MVP
    Jan 28, 2025

    Try on below:

     

    • Check Permissions: Ensure that the user has the necessary permissions to access the call queue. You can verify this in the Azure portal by navigating to the call queue resource, clicking on the "Access control (IAM)" tab, and checking the user's assigned roles.
    • Valid Token: Make sure the Communication Services token used to establish the call is valid and not expired. You can generate a new token and try again.
    • Correct Number: Verify that the number you're calling (or the call you're joining) exists and is correctly configured.

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