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Azure Communication Service / Call a Call Queue
Hello When I try to call a call queue in the same tenant from Azure Communication Services, a connection is established and then terminated shortly afterwards with this error code: {message: 'CallSetupError', code: 403, subCode: 10391, resultCategories: Array(1)} I could not find anything about this error code in the documentation. Can anyone help me here? I have also adjusted the tenant policy as described here: https://learn.microsoft.com/en-us/azure/communication-services/quickstarts/voice-video-calling/get-started-teams-call-queue Best regards
Events for an agent not picking up the call
Hi, We have a requirement where the caller should be transferred to voicemail recording when the agent does not pick up the call. Currently, if the agent does not pick up the call, the caller reaches the agent's personal voicemail. Is it possible to interrupt that and redirect the call to ACS voicemail recording mechanism? The ACS framework send a "CallTransferAccepted" if the personal voicemail is reached. Are there any events which can be used to detect that agent did not pick the call. We tried the Job router, but it does not seem to detect that agent is not picking the call. Any suggestions? Thanks
Calling a phone and playing a message from logic apps
Hi, My objective is to have a logic app that makes a server side outbound phone call, and plays a prerecorded message, that's it. I've been looking at communication-services-dotnet-quickstarts/OutboundCallReminder at main · Azure-Samples/communication-services-dotnet-quickstarts (github.com) but I'm getting lost in understanding all the moving parts. Is there a demo walkthrough article or webinar available ? Alternatively, is there a power automate connector available for this scenario ? Or has anybody done this just using REST API for Azure Communication Services ? A simplified sample would be exactly what I'm looking for. StephaneAzure Communication Services Chat add MicrosoftTeamsUserIdentifier fails
I am trying to build a proof of concept chat app that allows our internal Teams users to join an Azure Communication Services Chat thread. I have managed to convert the Azure AD token to a Communication Services Token using identity_client.get_token_for_teams_user() in Python. I then create a MicrosoftTeamsUserIdentifier object using the 'oid' attribute from the Azure account. But when I attempt to add this user to the thread using 'chat_client_thread.add_participants() it errors out with 403 permissions check failed. the underlying call to the communication services add api succeeds with a 201 response code. but after that it somehow gets converted to a 403 response. Then after that it errors again because the underlying code is expecting all Communication Identifiers to contain an 'id' field and MicrosoftTeamsUserIdentifier does not contain that field. This is the final error I see at the top level. File "******/chat-server-poc/.venv/lib/python3.10/site-packages/azure/communication/chat/_utils.py", line 53, in create_dict result[participant.identifier.properties['id']] = participant KeyError: 'id' Looking for guidance or example code. Thanks.
Issue with Joining Microsoft Teams Meeting Directly from React Native App Using Azure Communication
I am currently working on integrating Azure Communication Services into a React Native app to enable direct joining of Microsoft Teams meetings. I have followed the official Azure repository for React Native: https://github.com/Azure-Samples/communication-services-ui-library-react-native Problem Description The issue I am encountering is that, after providing the access token and Microsoft Teams meeting link, the app does not behave as expected. Instead of directly joining the meeting, the user is redirected to an input fields screen, requiring additional interaction. My goal is for the app to join the Microsoft Teams meeting immediately after entering the access token and meeting link, without any intermediate screens. Issue When clicking "Join Call," instead of seamlessly joining the Microsoft Teams meeting, the app redirects to an input fields page. This step is unnecessary in my use case, as I want the app to join the Teams meeting directly. I am unsure whether this issue is due to an incorrect setup in the Azure Communication Services configuration or something related to the code implementation. Could someone please assist me in resolving an issue where my app redirects to an input fields page instead of joining a Microsoft Teams meeting directly? Thank you!
