Events for an agent not picking up the call
Hi, We have a requirement where the caller should be transferred to voicemail recording when the agent does not pick up the call. Currently, if the agent does not pick up the call, the caller reaches the agent's personal voicemail. Is it possible to interrupt that and redirect the call to ACS voicemail recording mechanism? The ACS framework send a "CallTransferAccepted" if the personal voicemail is reached. Are there any events which can be used to detect that agent did not pick the call. We tried the Job router, but it does not seem to detect that agent is not picking the call. Any suggestions? Thanks
Calling a phone and playing a message from logic apps
Hi, My objective is to have a logic app that makes a server side outbound phone call, and plays a prerecorded message, that's it. I've been looking at communication-services-dotnet-quickstarts/OutboundCallReminder at main · Azure-Samples/communication-services-dotnet-quickstarts (github.com) but I'm getting lost in understanding all the moving parts. Is there a demo walkthrough article or webinar available ? Alternatively, is there a power automate connector available for this scenario ? Or has anybody done this just using REST API for Azure Communication Services ? A simplified sample would be exactly what I'm looking for. Stephane
Is calling a cellphone using ACS available from France?
Hello, I am trying to use Azure communication services to call cellphones and successfully called the echo bot from the ACS sdk. But when trying to call a real phone, I need (I think) to follow this tutorial https://docs.microsoft.com/en-us/azure/communication-services/quickstarts/telephony/get-phone-number?pivots=platform-azp&tabs=windows But according to this page https://docs.microsoft.com/en-us/azure/communication-services/concepts/numbers/sub-eligibility-number-capability this feature is not available for France at the moment. Is this phone number configuration mandatory to call a cellphone from ACS? If yes do you know when this feature would be available for france? Best regards, Quentin GarlanLearn Azure Communication Services - a series of how-to blog posts
Azure Communication Services (ACS) is Microsoft’s latest platform which empowers developers to build communication capabilities into their applications. Through a series of blog posts (15 at the time of this post) and accompanying videos I’m going to talk about what ACS is, what it can do and how you can use it. It’s a series aimed at developers but if you’re non-technical you will still get a lot out of the first few days where we discuss capabilities and considerations. To start: visit https://learnacs.dev I hope you find this series of blog posts useful on your ACS journey. I’d love to hear your feedback on Twitter. And, if you do like this content and find it useful, consider subscribing to my YouTube channel for more videos like these, my RSS feed for more blog posts like these or my email newsletter for a weekly round-up of what’s new. I talk about building solutions with Microsoft Teams, Microsoft Bot Framework, Microsoft Cognitive Services, Azure Communication Services.
