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D365 Customer Voice End of Sale
Hello.
There's a September 2023 licensing deck floating around out there from MSFT saying that Customer Voice will be end of sale as of 10/1.
This is not documented anywhere else and I'd very much like to know what's up? Will there be a successor product or will this functionality be baked into the basic version of Microsoft Forms.
Hi blakecheek
Thank you for your patience.
I did not have visibility to the September licensing deck, so my apologies for my previous response.
Yes, you are correct...I've researched and can confirm that effective October 1, Customer Voice will be removed from the price list & will become a lead status SKU until further notice. Existing users will still be able to use this product, so it's considered deprecated as far as my understanding goes.
More information on a replacement or comparable product may be provided in the months to come.
If this reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.
Regards,Microsoft CSP Licensing Concierge
LicensingConcierge1Microsoft
Hi blakecheek
Thank you for your patience.
I did not have visibility to the September licensing deck, so my apologies for my previous response.
Yes, you are correct...I've researched and can confirm that effective October 1, Customer Voice will be removed from the price list & will become a lead status SKU until further notice. Existing users will still be able to use this product, so it's considered deprecated as far as my understanding goes.
More information on a replacement or comparable product may be provided in the months to come.
If this reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.
Regards,Microsoft CSP Licensing Concierge
- LicensingConcierge1
blakecheek if my last reply answers your question, please remember to accept as the solution for others to utilize.
Thanks Blake!
Regards,
Microsoft CSP Licensing Concierge
- If, since October 1st Customer voice is a license that cannot be sold independently, which licensing will replace it? Will it be possible to renew it for customers who already have it?
- LicensingConcierge1
Hi blakecheek
I've done some checking and did not find a deck mentioning end of sale for Customer Voice. I've also reviewed Learn Docs such as the one listed below, and did not find information about the product ending on October 1st - Get started | Microsoft Learn
Therefore, if you have a link to the deck that you're referencing, please provide it.
If this reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.
Regards,Microsoft CSP Licensing Concierge
- I assume you have access to MBS:
https://businesscenter.mbs.microsoft.com/#contentdetail/Dyn365PricingandLicensing
Then, scroll down to Dynamics 365 Licensing Deck- LicensingConcierge1
unfortunately, I cannot access the Partner Center.
do you have a full screen shot to provide by any please?
Regards,
Microsoft CSP Licensing Concierge
