Forum Discussion

Dan Battagin's avatar
Dan Battagin
Brass Contributor
Oct 17, 2019

Is it just me or is this AMA forum super slow? Each page load is taking ~15 seconds.

seems like my internet connection is OK...  
Hal_Hostetler's avatar
Hal_Hostetler
MVP
Oct 17, 2019
Slowest AMA I've ever tried to work with!
  • Allen's avatar
    Allen
    Icon for Community Manager rankCommunity Manager
    Oct 17, 2019

    Thank you for all your feedback.

     

    We are looking into some infrastructure improvements for future AMAs as well as a new design for AMA pages and so we will wrap up your feedback into that design.

    • Dan Battagin's avatar
      Dan Battagin
      Brass Contributor
      Oct 17, 2019

      Allen 

       

      I'll address this here only because the response feels very "MS" to me. As in, "we're building something to do that, thanks for the feedback." The reality is that MS will likely never build a great place for AMAs because it's not Microsoft's business (and shouldn't be).

       

      All the infrastructural improvements you need for an AMA exist already, in the place where AMAs happen: Reddit. 

       

      We should just go back over there, like we've been in the past.

       

       

       

      • Sarah_Gilbert's avatar
        Sarah_Gilbert
        Icon for Community Manager rankCommunity Manager
        Oct 17, 2019

        Hello Dan Battagin 

         

        We can certainly understand that pages loading slowly can be frustrating for you when you are wanting to keep up with all the amazing questions posted within your community for the AMA. We saw this issue and started troubleshooting in real time. It was certainly not our intent to slow you down while you shared your knowledge of the Excel platform with others.

         

        Regarding why we use our own platform vs others like Reddit we would like to share with you our reasons for doing so :

         

        • Customers can take advantage of the expertise across one community to get answers faster and more efficiently.
        • Information is search-indexed, offering customers a way to easily identity solutions saving time and preventing unnecessary support tickets.
        • Feedback channels help to identify barriers to adoption and feature requests providing our engineering teams with solid roadmap direction.
        • The platform allows us to reach out to any and all customers giving feedback right in the platform.

         

         

        We also want to make sure to state here that our intent is not and was never to replace Reddit AMA but rather to complement it. Both platforms have benefits that we still use and see the value in.


        We make sure to thank anyone who gives feedback as we do indeed use feedback given to help make our platform better as the voice of the Tech Community members are truly our North Star when it comes to improving the Tech Community. We would like to encourage you and anyone else that does have feedback to post on our Community Ideas board here. This is monitored and maintained by our team with the feedback given to our developers. You can even see from the pages that quite a few of the ideas have been implemented or are in progress. We hope you can give us some feedback there as we would like to partner with you on improving the community.

         

        We are going to go ahead and close this thread but encourage further discussion in the ideas board or by reaching out to us via email at TechCommunity@microsoft.com.

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