Forum Discussion
Moderator reacts too slowly to requests!
Hello everyone . In my experience, obvious notifications are effective even after 2 days! And what are your experiences?
Hello Deleted,
Apologies for any delay you have had with our moderation process. We check our abuse reports and handle them according to our Code of Conduct within a 24-48 hour time frame.
Have there been able threads you have reported for abuse recently that have not been looked at yet?
Dylan_Snodgrass
Community Manager
Community ManagerHello Deleted,
Apologies for any delay you have had with our moderation process. We check our abuse reports and handle them according to our Code of Conduct within a 24-48 hour time frame.
Have there been able threads you have reported for abuse recently that have not been looked at yet?
@Eric Starker
I'm sorry it's a different topic, but in a different Microsoft Community - it'sgreat feature, if the reporter has the right reputation, the content that he considers harmful is automatically hidden!
I think that this is a Great Solution - waiting 2 days for the moderator's activities is too long.
If checked - they could be restored without harm to the author.
"The Guardian badge Description: Guardian Badge
Every time you report legitimate abuse in the community, you get a vote toward your Guardian badge. When you have reported enough confirmed cases of abuse and accurately pointed out the type of abuse, you'll get your badge. Reporting content that is not actual abuse will not get you votes and will slow your progress toward earning this badge.Benefits of being a Guardian:
A Guardian badge will be added to your profile
Content the Guardian reports as abusive is automatically hidden until moderated."- Dylan_SnodgrassThank you for the suggestion! I will bring this back to my team to look at its possibilities.
Cheers,
DylanDylan_Snodgrass , I should share in other forums like Microsoft Answers and Microsoft Q&A there is something called Volunteer Moderator program. It means users who are contributing to the forum and providing helpful response, will be granted the moderator status and during free time, they will moderate and response to requests. I believe you have to get help from the Community and ask for their help and you may contact people in charge of these forums to see how this program works. For example Microsoft Answers is doing a great job because of their volunteer moderators. You could consider to provide them with training and monitor them. I believe the best way to improve response time to abuse report is getting help from trusted people in the community.
- Now I checked again and all reported threads have been removed - that is, they were justified , and my submissions result from the rules - which apply to each Community and their respect applies to everyone! My entries are subject to these rules too and I try to respect them!
Andrzej - Hello! Thank you very much for your reply - of course, my submissions did not concern this group, and there was no problem with the moderator's reaction, but the reaction time seems to me too long! I allowed myself this topic to be discussed because it wants such situations not to spoil the image of the MTC and not expose members to proper behavior - which should be eliminated as soon as possible! At the same time, it will be a visible signal that the MTC provides maximum security for MTC Members. Thank you so much.
Andrzej
